Summary
Overview
Work History
Education
Skills
Timeline
Generic

Regina Martin

Melba

Summary

Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.

Overview

24
24
years of professional experience

Work History

Associate

Amazon.com
11.2018 - Current
  • Intake assessment of daily failures and customer complaints, research customer delivery issues, and investigate root cause while ensuring case closure are met within service-learning agreement (SLA) timeframe. Led commercial and residential address validation for defects regarding delivery van drivers to help improve the driver and customer experience. Utilized analytical/critical thinking skills to improve and fine-tune delivery instructions while interacting with customers, property managers, and business managers. Deep dive into customer concerns, loss prevention issues, and work with legal department. Partnered with various stakeholders to ensure customer impact is mitigated. Handled multiple competing projects with strict deadlines with care and swift action taken while ensuring quality metrics are maintained. Led walk through audits, monitor and observe employee tasks, ride along and inspection of vehicles completed to ensure compliance. Continuously prioritizing safety and quality of work being performed. Well versed in computer programs such as MS suite and Google Workspace. Consistently ranked highest productivity and quality associate across the United States. Continuously work as a team player, make process and improvement suggestions, and work on growth development. Cross-trained in various departments and 100% certified/trained in all areas as a subject matter expert (SME) for associates. Responsible for the overall freight movement and materials to and from storage or production areas including loading docks, delivery containers by hand, pallet jacks or utilizing forklift. Identified specialized containers to include hazardous materials/waste, batteries, and donations items. Process trained in Problem Solve, TransShip, PIT, and many other positions.

Office Assistant

Home & Turf Spray Services
03.2017 - 03.2020
  • Oversee the front office work to include processing contracts, policies, invoices, mail bills, while collecting and recording payments and basic bookkeeping. Multi-tasking and effectively handling various workloads while efficiently completing daily tasks such as answering telephone, data-entry, operating multiple office machines, computers, and being versed in QuickBooks for accounting and bookkeeping.

Business Owner

Picture Perfect Cleaning
11.2001 - 02.2017
  • Effectively ran my own small cleaning business to delegate cleaning services to employees. Oversaw the direct sales, marketing, and customer service activities. Project management skills to include developing specific goals to plan, prioritize, organize, and implement custom client requests, quality improvement measures, and ongoing business sales goals. Deep dive and resolve customer complaints and concerns to ensure customer centric strategy is prioritized. Oversee the entire financial documents, estimates, and reports to ensure accuracy is retained. Responsible for the purchasing of materials, equipment, and various other resources are utilized. Ensuring the availability of cleaning supplies, cleanrooms, hallways, restrooms, stairways, and other areas are within guidelines and health standards. Continuously auditing employee work performance and quality are maintained daily.

Education

Health Science

College of Western Idaho
06.2023

General Education Degree - undefined

Boise State University
06.2006

Skills

  • Customer-focused approach
  • Effective time management
  • Interpersonal communication
  • Project coordination
  • Organized
  • Solution-focused
  • Analytical investigation
  • Leadership

Timeline

Associate

Amazon.com
11.2018 - Current

Office Assistant

Home & Turf Spray Services
03.2017 - 03.2020

Business Owner

Picture Perfect Cleaning
11.2001 - 02.2017

General Education Degree - undefined

Boise State University

Health Science

College of Western Idaho

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