Gina Massiello
Lake Worth,FL
Summary
Reliable Medical Assistant with over 24 years of experience in busy office environments. Expertly assist with office operations and physician support both front, and back office. Cheerful during each patient interaction to improve satisfaction ratings and patient retention. Lots of insurance and verification, and obtaining authorizations experience.
Overview
24
24
years of professional experience
1
1
Certification
Work History
CMA
PCSI - Pulmonary Critical Care & Sleep institute
Atlantis, FL
09.2023 - Current
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Assisted with patient admissions and discharges, including obtaining vital signs, medical histories and insurance information.
- Administered medications under physician's supervision.
- Provided direct patient care by assisting with treatments and administering medications as directed by physicians.
- Educated patients on topics related to their health care needs such as disease prevention, diet management, medication use and post-treatment instructions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Facilitated communications between physicians' offices and other healthcare providers regarding patient care plans involving durable medical equipment.
Certified Medical Assistant
Atlantis Orthopaedics
Atlantis, Florida
09.2017 - 02.2020
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before they were depleted.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Documented vital signs and health history for patients in clinic and hospital environments.
- Taught patients about medications, procedures and care plan instructions
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms
- Called and faxed pharmacies to submit prescriptions and refills
- Sanitized, restocked and organized exam rooms and medical equipment
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Patient suture removal and dressing changes, also cast removals
- Obtained client medical history, medication information, symptoms and allergies
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Liaised with insurance companies to obtain pre-authorizations for procedures and medications.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Developed and maintained professional relationships with insurance representatives.
- Interpreted Explanation of Benefits statements from various insurers and communicated relevant information with other departments as needed.
- Entered data in EMR database to record payer, authorization requirements and coverage limitations.
- Utilized electronic medical records (EMR) systems for documenting verification processes.
- Conducted follow-ups with insurance companies to expedite verification processes.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
Certified Medical Assistant
Orthopaedic Surgery Associates
Boynton Beach, FL
11.2016 - 09.2017
- Please refer to same duties listed above
Certified Medical Assistant
Atlantis Orthopaedics
Atlantis, FL
04.2012 - 11.2016
- Please refer to same duties listed above
Certified Medical Assistant
Premier Orthopedics Dr. Robert Simons
North Palm Beach, FL
02.2011 - 02.2012
- Please refer to same duties listed above
Certified Medical Assistant
Dr. William Slomka
Palm Springs, FL
12.2007 - 11.2010
- Please refer to same duties listed above
Certified Medical Assistant
Dr. Mahmoud Bourghli Pulmonologist
Spring Hill, FL
03.2005 - 05.2006
- Please refer to same duties listed above
Certified Medical Assistant
Orthopedic Center
Lake Worth, FL
12.2001 - 05.2004
- Please refer to same duties listed above
Certified Medical Assistant
Oakwood Lakes Podiatry
Boynton Beach, FL
05.2001 - 10.2001
- Please refer to same duties listed above
Education
Medical Assisting -
Ross Medical Education Center
West Palm Beach, FL02.2001
Skills
- Procedure Assistance
- Completing Insurance Forms
- Cleaning and Organizing
- Check-In and Check-Out Procedures
- Supply Management
- Wound Care
- Medication Administration
- Social Perceptiveness
- Pharmacy Relations
- Decision Making
- Coordinating Drug Refills
- Updating Medical Records
- Multitasking and Prioritization
- Patient Relations
- Appointment Scheduling
- Clinical and Operational Judgement
- Payment Processing
- Sanitizing and Cleaning
- Microsoft Office
- Electric Nerve Stimulation
- Data Entry
- Electronic Charting
- Patient Chart Tracking
- Willingness to Learn
- Prior authorization processing
- Insurance benefits verification
- Eligibility determination
- Medical terminology
- Referral coordination
- Customer relationship management
Certification
CMA - Certified Medical Assistant
Timeline
CMA
PCSI - Pulmonary Critical Care & Sleep institute
09.2023 - Current
Certified Medical Assistant
Atlantis Orthopaedics
09.2017 - 02.2020
Certified Medical Assistant
Orthopaedic Surgery Associates
11.2016 - 09.2017
Certified Medical Assistant
Atlantis Orthopaedics
04.2012 - 11.2016
Certified Medical Assistant
Premier Orthopedics Dr. Robert Simons
02.2011 - 02.2012
Certified Medical Assistant
Dr. William Slomka
12.2007 - 11.2010
Certified Medical Assistant
Dr. Mahmoud Bourghli Pulmonologist
03.2005 - 05.2006
Certified Medical Assistant
Orthopedic Center
12.2001 - 05.2004
Certified Medical Assistant
Oakwood Lakes Podiatry
05.2001 - 10.2001
Medical Assisting -
Ross Medical Education Center