Gina Mendoza
Chino Hills
Summary
Long- term care professional with 30+ years of solid post-acute care experience with progressive clinical operation responsibilities. With working knowledge of MDS 3.0 with emphasis on effective utilization of the RAI process to maximize reimbursement for Medicare/PDPM. Exemplary track record as a multi-site, multi-state Nurse Consultant. Certified Staff Developer with hands on experience on staff recruitment and retention; staffing, personnel training and continuous education to maintain regulatory compliance. Expertise on CMS 5-star rating, Quality Measures enhancement, re-hospitalization reduction, Risk Management, QAPI, EHR implementation and maintenance, policy and procedure development, Infection Control/ASP/COVID-19 prevention and management and survey process. Strong background in turning poor performing facilities around by providing structured clinical support, mentoring and guiding Interdisciplinary Teams to compliance. Expertise in clinical record reviews and collaboration with legal counsel in legal cases. Active role in marketing and increasing facility census without compromising quality resident care. Strong clinical skills: nursing assessments, wound prevention and management, ventilator and tracheotomy management, IV skills. Strong commitment to team building towards excellence in senior care
Overview
20
20
years of professional experience
Work History
SVP Clinical Operations
Newgen Administrative Services
Los Angeles, CA
05.2023 - Current
- Established key performance indicators to track progress against organizational objectives.
- Conducted regular reviews of business operations, identified areas for improvement, and proposed solutions.
- Developed new policies and procedures to increase efficiency in all departments.
- Recruited, trained, mentored, and evaluated staff members in order to optimize their effectiveness.
- Led cross-functional teams in the implementation of innovative projects across multiple divisions.
- Analyzed data from marketing campaigns to determine best practices for future efforts.
- Collaborated with senior management on long-term planning initiatives that aligned with corporate goals.
- Facilitated communication between internal teams by organizing monthly meetings and seminars.
- Maintained a comprehensive understanding of trends within the industry landscape.
- Ensured compliance with applicable laws, regulations, policies, and procedures.
Independent LTC Nurse Consultant
Contracted
Los Angeles, CA
04.2022 - 04.2023
- Works with skilled nursing facilities that need intensive clinical focus and turnaround strategies.
- Specializes in assessing, root-cause analysis, diagnosing , action planning and execution of strategies targeting identified top clinical priorities to achieve improved quality measures and sustained compliance.
- Trains, collaborates and provides support to interdisciplinary team to establish structured processes and enhance communication and overall leadership.
- Spearheads organizational restructuring that involves clarification of roles, recruitment and retention of management team and direct care staff.
- Facilitates system implementation for census development by identifying and deploying strategies to eliminate barriers to admission.
- Conducts routine QA audits to prepare facility for survey.
- Completes comprehensive chart reviews to identify legal and compliance risks and promotes proactive and defensible documentation and corrective action.
- Focuses on training key leaderships on data monitoring and analysis to improve quality measures and other metrics that impact the facility’s overall 5-rating.
Regional Director of Clinical Operations
Caldera Care
Gig Harbor, WA
10.2021 - 03.2022
- Provides clinical compliance oversight to 5 skilled nursing facility in North Seattle, all of which need quick turnaround from long history of repeated non- compliance from 3 previous ownerships that all ended in bankruptcy .
- Led an Infection Control G-level deficiency re-survey at one facility that resulted to deficiency-free re-survey in 5 weeks from joining the company.
Director of Clinical Services/Chief Clinical Officer
Sweetwater Care
Encinitas, CA
03.2020 - 09.2021
- Responsible in overseeing the clinical operations, initially, of 7 skilled nursing facilities in 3 states (CA, MT and CO).
- Provided leadership to the Clinical Resource Team in transitioning new acquisitions, comprised of 8 skilled nursing facilities in CA to complete a multi-state, 15-skilled nursing facilities portfolio.
- Led the Electronic Health Record reconfiguration and integration with laboratory, pharmacy and radiology partners as well as medical practitioner remote charting and e-signature.
- Led clinical teams in navigating the complexity of the COVID-19 pandemic and the risks it poses to the skilled nursing residents and staff.
- Oversees the CMS 5-star rating enhancement and Infection Control Focused Survey as well as annual state survey compliance.
Regional Nurse Consultant
Sun Mar Healthcare
Brea, CA
02.2016 - 03.2020
- Served as a Regional Quality Assurance Nurse to 5 skilled nursing facilities (2 with sub-acute units) with 500+ total bed capacity in the San Bernardino, Riverside and San Diego counties in CA.
- Active role in risk management and experienced representing a facility as an expert witness in a small claims court case.
Vice President of Clinical Services
Rockport Healthcare Services
Los Angeles, CA
01.2013 - 02.2016
- Provided clinical oversight to 6 high-acuity and fast-paced skilled nursing facilities in CA.
- Provided additional support to other facilities outside of own assignment with critical compliance issues
Nurse Manager/Center Palliative Care Coordinator
St Francis Medical Center
Lynwood, CA
09.2011 - 01.2013
- Responsible for the daily clinical and financial operations of this 30-bed high-acuity, fast-paced unit in East Los Angeles.
- In 12 months, the TCU CMS overall rating increased from 2-stars to 5-stars. Additionally, the net income loss for the fiscal year decreased from $1.8 million to $880k as a result of strong collaboration with the hospital CFO, Case Management and Rehab departments.
- Co-authored the medical center’s revised Fall Prevention Policy, as the chair of the Patient Safety Committee.
- Received accolades from Magnet surveyors who reviewed The TCU’s Risk Management Process and a specific fall with injury investigation and care plan escalation.
- Led the implementation of the hospital’s palliative care program.
Regional Nurse Consultant
Country Villa Health Services
Los Angeles, CA
01.2007 - 09.2011
- Provided support and acted as the primary clinical consultant to 6 skilled nursing facilities in Los Angeles, Long Beach and Oxnard, CA.
Director of Nursing
Country Villa Healthcare
Arcadia, CA
03.2004 - 01.2007
- 99 -bed short-term stay, fast-paced skilled nursing facility.
Education
MBA - Business Administration
University of Phoenix
Pasadena, CA06-2009
Bachelor of Science - Nursing
University of Saint Thomas
Manila, Philippines04-1989
Skills
- Strategic goals
- Operational Excellence
- Business Development
- Operations Management
- Mergers and Acquisitions
- Strategic leadership
- Partnership Development
- Customer Support
- Policies and Procedures
- Corporate Communications
- Organizational Development
- Marketing expertise
- Recruiting and Hiring
- Process Improvements
- Staff Development
- Public Speaking
- Innovation management
- Human Resources
- Revenue Generation
- Financial Acumen
Timeline
SVP Clinical Operations
Newgen Administrative Services
05.2023 - Current
Independent LTC Nurse Consultant
Contracted
04.2022 - 04.2023
Regional Director of Clinical Operations
Caldera Care
10.2021 - 03.2022
Director of Clinical Services/Chief Clinical Officer
Sweetwater Care
03.2020 - 09.2021
Regional Nurse Consultant
Sun Mar Healthcare
02.2016 - 03.2020
Vice President of Clinical Services
Rockport Healthcare Services
01.2013 - 02.2016
Nurse Manager/Center Palliative Care Coordinator
St Francis Medical Center
09.2011 - 01.2013
Regional Nurse Consultant
Country Villa Health Services
01.2007 - 09.2011
Director of Nursing
Country Villa Healthcare
03.2004 - 01.2007
MBA - Business Administration
University of Phoenix
Bachelor of Science - Nursing
University of Saint Thomas
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