Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gina Moreno

La Habra,CA

Summary

Experienced professional specializing in customer service and office management at Crest Sheet Metal Co. Demonstrated success in improving guest relations and optimizing data processing workflows. Proficient in addressing client concerns and promoting teamwork to achieve high satisfaction levels. Dedicated to providing outstanding support and safeguarding sensitive information.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Westprint
Orange, CA
06.2024 - 06.2025
  • Responded promptly to emails from customers and other departments within the organization.
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Obtained and processed payments from clients for products and services
  • Welcomed visitors and customers by greeting and answering or directing inquiries.
  • Resolved customer complaints or answered customers' questions.
  • Developed positive relationships with customers through friendly interactions.
  • Performed data entry and other administrative tasks to support departments.

Office Manager

Crest Sheet Metal Co
La Habra, California
03.2012 - 05.2025
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained confidential records relating to personnel matters.
  • Organized company events including holiday parties, team building activities .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Ensured compliance with applicable laws regarding employment practices.
  • Maintained filing system for records, correspondence and other documents.

Preschool Teacher

Brea United Methodist Preschool
Brea, CA
07.2017 - 09.2020
  • Organized educational materials and resources to create an engaging learning environment.
  • Facilitated group play activities that encouraged collaboration among students.
  • Provided individual attention to each student as needed during class time.
  • Supervised outdoor playtime while ensuring safety regulations were followed.
  • Assisted in providing a safe and secure environment for children.
  • Implemented appropriate disciplinary measures when necessary according to school policies.
  • Led story time sessions designed to promote literacy skills among young learners.
  • Encouraged critical thinking skills through problem solving activities.

Education

Certificate - Early Child Hood Development

North Orange Continuing Education
Orange, CA

High School Diploma -

St Paul High School
Santa Fe Springs, CA

Associate of Arts - Business Administration

Cerritos College
Norwalk, CA

Skills

  • Customer service and support
  • Data entry and processing
  • Email and multichannel communication
  • Guest relations and event organization
  • Office management
  • Communication skills

Timeline

Customer Service Representative

Westprint
06.2024 - 06.2025

Preschool Teacher

Brea United Methodist Preschool
07.2017 - 09.2020

Office Manager

Crest Sheet Metal Co
03.2012 - 05.2025

Certificate - Early Child Hood Development

North Orange Continuing Education

High School Diploma -

St Paul High School

Associate of Arts - Business Administration

Cerritos College

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