Gina Moreno
Visalia ,CA
Summary
Dynamic customer service professional with a proven track record at Jack Griggs, excelling in conflict resolution and client relations. Leveraged critical thinking to enhance service efficiency, achieving a notable increase in customer satisfaction. Skilled in utilizing technology for effective communication and problem-solving in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Jack Griggs
09.2023 - 05.2024
- Assisted customers with inquiries, providing accurate information and timely solutions.
- Navigated customer service software to document interactions and track issues effectively.
- Resolved conflicts by actively listening and addressing concerns in a professional manner.
- Collaborated with team members to improve service efficiency and enhance customer satisfaction.
Machine Operator
Core Energy Solar
10.2020 - 05.2022
- Operated solar panel manufacturing equipment to ensure quality production.
- Monitored machine performance and identified maintenance needs for optimal efficiency.
- Collaborated with team members to streamline workflow processes and improve output.
- Conducted quality checks on finished products to meet industry standards consistently.
Dispatcher/Bus Driver
TCAT, MV Transportation, First Transit
05.2011 - 08.2020
- Coordinated daily transportation schedules, ensuring timely service delivery across multiple routes.
- Managed real-time communication between drivers and operations to resolve issues efficiently.
- Monitored vehicle locations using GPS technology for optimized route management and dispatching.
- Implemented process improvements that enhanced response times and reduced operational delays.
Education
GED -
Visalia Adult School
Visalia, CA06-2006
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Conflict resolution
- Client relations
Timeline
Customer Service Representative
Jack Griggs
09.2023 - 05.2024
Machine Operator
Core Energy Solar
10.2020 - 05.2022
Dispatcher/Bus Driver
TCAT, MV Transportation, First Transit
05.2011 - 08.2020
GED -
Visalia Adult School