Gina Nava
Desert Hot Springs
Summary
Experienced with trauma data management and patient care coordination. Utilizes analytical skills and meticulous attention to detail to ensure accurate data collection and reporting. Knowledge of trauma registry standards and best practices.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Trauma Registrar
VelarityHCS
Tampa, FL
08.2025 - Current
- Collected and analyzed trauma data for accurate registry maintenance.
- Assisted in coding and documentation to ensure compliance with regulatory standards.
- Utilized electronic health record systems for efficient data entry and retrieval.
- Conducted regular audits to maintain data integrity and accuracy within the trauma registry.
- Improved patient outcomes by accurately collecting and analyzing trauma data for quality improvement initiatives.
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Upheld HIPAA regulations and standards for protecting patient information.
- Secured confidential patient information from unauthorized access.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
Trauma Registrar
West Virginia University Medicine-Camden Clark
Parkersburg, WV
02.2025 - Current
- Highly motivated self-starter with prior experience in data abstraction, performance improvement, and Excel spreadsheets.
- Proven ability to excel under time constraints and deadlines.
- Exceptional skills in prioritizing and organizing work.
- Proficient in maintaining comprehensive trauma registry information databases and delivering thorough reports utilizing top-notch technical skills.
Trauma Registrar
Desert Regional Medical Center
Palm Springs, CA
02.2021 - 06.2025
- Ensure the timely retrieval and accurate input of data into applicable systems.
- Collect required information for trauma registry database inclusion.
- Accurately assign injury diagnostic, procedure, and complication codes according to ICD-10-CM and CPT coding.
- Actively participates in Trauma Registrar continuing education.
- Maintain a high degree of responsibility in keeping PHI secure and confidential.
- Supervision ensuring records are closed within 60 days of discharge.
Patient Access Representative
Desert Regional Medical Center
Palm Springs, CA
02.2019 - 02.2021
- Ability to work independently and unsupervised maintaining a superior work space.
- Complied with HIPAA privacy and Security Regulations handling patient information.
- Processed referrals for diagnostic services and insurance companies.
- Resolved customer inquiries including data processing and providing status updates.
- Answered questions from patients and established relationships with identified server providers.
- Managed insurance verification tasks, improving accuracy and reducing claim denials through detailed follow-ups.
- Trained new staff on patient access protocols, enhancing team performance and service delivery across departments.
- Verified patient insurance information to ensure coverage and eligibility.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Receptionist/Oncology Scheduler
Desert Regional Medical Center
Palm Springs, CA
02.2018 - 02.2019
- Answer incoming calls on multiline phone system and directed calls accordingly.
- Prioritized work load and maintained an organized work space.
- Scheduled appointments and processed referrals.
- Data entry into maximizer system.
- Processed authorization and approval letters within established standards.
- Coordinated patient appointments, ensuring streamlined scheduling and minimal wait times.
- Assisted patients with inquiries, providing clear information on services and procedures.
- Maintained accurate patient records, ensuring compliance with confidentiality regulations.
- Collaborated with medical staff to facilitate effective communication and workflow efficiency.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Certificate - Medical Office
Brightwood Career Institute
Palm Springs, CA07-2017
High School Diploma - undefined
Brawley Union High School
Brawley, CA06-2005
Skills
- Trauma chart abstraction and validation
- ICD-10-CM and AIS coding, if applicable to your experience
- NTDB and TQIP reporting workflows
- EMR proficiency: Epic and Cerner
- Registry platforms: ImageTrend and V5
- Injury severity scoring
- Medical terminology and data quality review
- Microsoft Office, including basic Excel
- Remote workflow management and organized data handling
Certification
- 2008 AAAM AIS course Certificate
- Certificate in Trauma Registry Course
- ATS ICD-10 Trauma Injury Coding Course Certificate
Timeline
Trauma Registrar
VelarityHCS
08.2025 - Current
Trauma Registrar
West Virginia University Medicine-Camden Clark
02.2025 - Current
Trauma Registrar
Desert Regional Medical Center
02.2021 - 06.2025
Patient Access Representative
Desert Regional Medical Center
02.2019 - 02.2021
Receptionist/Oncology Scheduler
Desert Regional Medical Center
02.2018 - 02.2019
High School Diploma - undefined
Brawley Union High School
Certificate - Medical Office
Brightwood Career Institute