Summary
Overview
Work History
Education
Timeline
Generic

Gina Pagliuco

Phoenix,AZ

Summary

Accomplished event coordinator with extensive experience in managing sales events, away game trips, and fan engagement initiatives. Expertise in overseeing logistics, including transportation, accommodations, and ticketing, while ensuring exceptional customer service. Proven ability to lead group sales operations, develop detailed game day scripts, and coordinate high-impact pre-game activities. Adept at managing staff and executing on-field activations, as well as organizing exclusive events to drive fan satisfaction and business growth.

Overview

7
7
years of professional experience

Work History

Ticket Sales and Service Coordinator

Arizona Cardinals Football Club
06.2023 - Current
  • Lead planning, coordination, and execution of all New Sales and Service Events, Training Camp Events, and Away Game Trips.
  • Manage away game trip packages, including transportation, hotel accommodations, and game tickets, while maintaining high levels of customer service and communication with fans.
  • Lead as Group Sales Coordinator to manage all Fan Experience Package logistics including On Field Activations, Flag Football Games, and Hospitality Spaces.
  • Coordinate Group Leader Events to strengthen relationships and generate new business.
  • Collaborate with caterers and other hospitality vendors to provide first-rate products and services to employees and guests.

Marketing and Game Operations Coordinator

Camelback Ranch
11.2022 - 06.2023
  • Developed all game day scripts for each game, integrating video ads, graphics, player and coach information, and in-game entertainment elements.
  • Coordination of all pre-game activities, including the orchestration of the national anthem, first pitch, meet-and-greet sessions, kids run bases ensuring a captivating and memorable experience for attendees.
  • Hire, train, and oversee twenty da-of-game promotions staff for during season.
  • Orchestrated dark day activities, including exclusive meet-and-greets, facility tours, private practices, and on field company dinner celebrations.

Guest Experience Specialist

Arizona Cardinals
06.2022 - 06.2023

Tournament Services and Volunteer Coordinator

PGA Tour
06.2022 - 12.2022
  • Manage the Tickets Fore Charity program and Putt Fore Charity program, fundraising opportunities for non-profit organizations in the city of Phoenix and Scottsdale.
  • Coordinate tournament programs, gifting, honorary observers, committee orientations, and fundraising events.
  • Create visual media for the PGA Tour including volunteer handbooks, meeting agendas, and newsletters.
  • Recruit and trained 600 volunteers for their committee before the tournament.

NFL Flag Event Coordinator

RCX Sports
08.2021 - 09.2022
  • Coordinated Flag Football schedules and timelines for events.
  • Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.

Promotional Assistant

Camelback Ranch
02.2022 - 04.2022

Behavioral Health Technician

Avenir Behavioral Health Center
05.2020 - 11.2021
  • Conducted client rounds to check on residents.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Completed documentation for every incident and forwarded to correct personnel for review.

Assistant General Manager

EOS Fitness
11.2019 - 07.2020

Sales Fitness Consultant

EOS Fitness
10.2017 - 11.2019

Education

Bachelor of Science - Sports Management And Entertainment

Grand Canyon University
Phoenix, AZ

Timeline

Ticket Sales and Service Coordinator

Arizona Cardinals Football Club
06.2023 - Current

Marketing and Game Operations Coordinator

Camelback Ranch
11.2022 - 06.2023

Guest Experience Specialist

Arizona Cardinals
06.2022 - 06.2023

Tournament Services and Volunteer Coordinator

PGA Tour
06.2022 - 12.2022

Promotional Assistant

Camelback Ranch
02.2022 - 04.2022

NFL Flag Event Coordinator

RCX Sports
08.2021 - 09.2022

Behavioral Health Technician

Avenir Behavioral Health Center
05.2020 - 11.2021

Assistant General Manager

EOS Fitness
11.2019 - 07.2020

Sales Fitness Consultant

EOS Fitness
10.2017 - 11.2019

Bachelor of Science - Sports Management And Entertainment

Grand Canyon University

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Gina Pagliuco