Gina Parker
Webster,MA
Summary
Results-driven professional with experience in customer service, team leadership, operations management, and business development. Skilled in building strong relationships, managing competing priorities, resolving complex issues, and implementing effective solutions in fast-paced environments. Demonstrated strengths in fundraising partnerships, sales strategy, process coordination, and team development, with a commitment to achieving business objectives and delivering high-quality results.
Overview
1
1
year of post-secondary education
12
12
years of professional experience
Work History
Customer Service Representative
TransCore
Webster, MA
12.2023 - 08.2026
- Manage a high volume of incoming calls, live chats, and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and suggesting proactive solutions, enhancing customer satisfaction
- Resolved complex customer complaints by investigating root causes and implementing effective solutions, improving overall customer experience
- Demonstrate strong product knowledge to effectively answer customer questions and provide accurate information
- Handle billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently.
- Collaborate with cross-functional teams to escalate unresolved issues and ascertain a timely resolution for customers
- Maintain detailed records of all customer interactions in CRM system for future reference and analysis
- Demonstrated excellent written communication skills by crafting clear, concise responses that effectively addressed all aspects of customer inquiries
Fundraising Partnership Specialist
The Nagler Group
Marlboro, MA
08.2026 - Current
- Developed relationships and secured fundraising partnerships with numerous non-profit organizations, launching multiple successful fundraising campaigns.
- Facilitated transition of established partnerships and active fundraising campaigns to Member Sales Managers, ensuring continuity and ongoing engagement.
- Utilized Pipeline CRM to conduct high-volume cold-calling and prospecting emails, securing partners for an exploratory fundraising project with BJ's Wholesale Club Member Sales team.
- Coordinated with other departments to ensure efficient workflow processes.
Customer Service Agent
KNF&T Staffing Resources
Webster, MA
04.2023 - 12.2023
- Managed a high volume of incoming calls, consistently meeting or exceeding performance metrics for response time and resolution
- Managed high volume of incoming calls, consistently achieving response time and resolution performance metrics
- Resolved complex customer complaints by actively listening to understand the root cause of the issue and implementing appropriate solutions.
- Resolved complex customer complaints by actively listening to identify root causes and implementing effective solutions
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Handled billing inquiries, processing payments, refunds, adjustments, and account updates with accuracy and efficiency
- Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
General Manager
McDonald's
Webster, MA
08.2014 - 07.2022
- Led a team of 77 employees, including a management team of 21, providing guidance, training, and support to ensure high levels of productivity and performance
- Oversaw daily operations, managing staff, enhancing customer service, and driving financial performance
- Achieved sales targets consistently by implementing targeted promotions and upselling techniques
- Managed inventory levels to ensure optimal stock availability and control carrying costs
- Created employee schedules that allowed for adequate staffing levels during peak hours while controlling labor costs
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
- Resolved customer complaints promptly to sustain high customer satisfaction
- Managed and resolved conflicts among team members to maintain a positive work environment
Education
Entrepreneurship And Small Business Management
Quinsigamond Community College
Worcester, MA 01.2026 - 11.2026
Leadership And Business Management
Hamburger University, Chicago, Illinois
09.2018 - 09.2018
Skills
- Communication & Interpersonal Skills
- Conflict Resolution & Management
- Problem-Solving & Decision-Making
- Attention to Detail
- Time Management & Organization
- Team Leadership & Supervision
- Training & Development
- Operations Management
- Project Management
- Business Development
- Sales Strategy & Execution
- Fundraising Campaign Management
- Customer Relationship Management (CRM)
- CRM Software & Database Management
- Outbound Calling & Outreach
- Document Management
- Microsoft Office Suite (Word, Excel, Outlook)
- Computer Operations & Productivity Software
- Office Management & Administration
- Purchasing & Procurement
- Payroll Administration
- Financial Reporting
Personal Information
Willing To Relocate: Anywhere
Timeline
Fundraising Partnership Specialist
The Nagler Group
08.2026 - Current
Entrepreneurship And Small Business Management
Quinsigamond Community College
01.2026 - 11.2026
Customer Service Representative
TransCore
12.2023 - 08.2026
Customer Service Agent
KNF&T Staffing Resources
04.2023 - 12.2023
Leadership And Business Management
Hamburger University, Chicago, Illinois
09.2018 - 09.2018
General Manager
McDonald's
08.2014 - 07.2022