Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gina Ramos

Union,NJ

Summary

Reliable individual proudly offering twelve years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff.

Overview

13
13
years of professional experience

Work History

Bar Manager, Bartender

NUGENTS TAVERN
07.2017 - Current
  • Capacity to sustain focus and precision during intense workloads
  • Communicated effectively with guest in order to cater to all needs
  • Remain organized to properly execute multiple tasks
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Implemented drink prep procedures, significantly reducing wasted stock.

Bartender, Server, Certified Trainer

RUBY TUESDAY
07.2014 - 12.2018
  • Completed training processes, memorized menu items, and maintained knowledge of wine and beers
  • Catered to all guest needs under a fast high volume environment
  • Took and delivered orders, cleared tables as needed, and presented guest checks
  • Assisted and communicated with staff members, cooks, and upper management
  • Attended to guest queries, complaints, and made sure needs were met
  • Trained and assisted new servers and hosts

Server

LAS DELICIAS RESTAURANT
04.2011 - 07.2014
  • Provided friendly, courteous, expeditious, and meticulous service
  • Responsible for inventory count

Education

TIPS Certified
02.2023

Business Administration And Management

Kean University
Union, NJ
01.2024

Associate of Science -

Union County College
Cranford, NJ
01.2022

Skills

  • Responsible Alcohol Service
  • ABC Standards
  • Issue Resolution
  • Service-Oriented Mindset
  • Safety Awareness
  • Wine and Liquor Knowledge
  • Guest Interaction
  • Organizational Ability
  • Menu Updating
  • Verbal and Written Communication
  • Dining Room Management
  • Mixology Expertise
  • Team Leadership
  • Proficient with Microsoft, Word,Excel, Power Point

Languages

English
Spanish

Timeline

Bar Manager, Bartender

NUGENTS TAVERN
07.2017 - Current

Bartender, Server, Certified Trainer

RUBY TUESDAY
07.2014 - 12.2018

Server

LAS DELICIAS RESTAURANT
04.2011 - 07.2014

TIPS Certified

Business Administration And Management

Kean University

Associate of Science -

Union County College

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Gina Ramos