Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Gina Reeves

Gadsden,AL

Summary

Effective Lead Supervisor with 1.5 years of experience overseeing teams of employees. Expert at training, supervising and directing daily operations. Motivational leader with upbeat attitude and talent for building team member skills through one-on-one coaching and mentoring.

Overview

1
1
year of professional experience

Work History

Lead Supervisor

Bealls Outlet
Gadsden, AL
07.2023 - Current
  • Developed and implemented operational plans to ensure efficient workflow of daily tasks.
  • Monitored staff performance, providing feedback and coaching employees on their job duties.
  • Resolved customer complaints and inquiries promptly and professionally.
  • Trained new hires on company policies, procedures, and processes.
  • Ensured compliance with safety regulations and industry standards.
  • Provided guidance to junior staff members regarding best practices for productivity improvement.
  • Coordinated recruitment activities including interviewing and onboarding new employees.
  • Supervised, trained and guided team by coaching on daily activities.
  • Enforced rules and procedures for accuracy, efficiency and safety.
  • Communicated daily schedule and delegated work to employees.
  • Documented timecard data, maintenance logs and production logs.
  • Complied with company policies, objectives and communication goals.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Responded to customer questions regarding products, prices and availability.
  • Coached staff members to develop long-term career goals.

Supervisor

Bealls Outlet
Gadsden, AL
09.2022 - Current
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Organized special events such as company picnics or holiday parties for employees.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Coached staff members to develop long-term career goals.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Education

High School Diploma -

Arizona Academy High School
Phoenix, AZ
03-2014

Skills

  • Motivational Techniques
  • Team Management
  • Process Improvement
  • Staff Management
  • Processes and Procedures
  • Policy Enforcement
  • Goal-Oriented
  • Staff Development
  • Training and Mentoring

References

References available upon request.

Timeline

Lead Supervisor

Bealls Outlet
07.2023 - Current

Supervisor

Bealls Outlet
09.2022 - Current

High School Diploma -

Arizona Academy High School

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Gina Reeves