Gina Salazar

• Strategic Account Field Service Coordinator with extensive experience supporting high-value and enterprise customers through proactive planning, advanced scheduling, and operational coordination. Skilled in aligning technician capacity, service priorities, and contractual SLAs to ensure consistent, high-quality service delivery. Known for strong cross-functional collaboration, data-informed decision-making, and calm execution in fast-paced, high-impact environments.
• Served as primary coordination and planning contact for strategic and enterprise-level customer accounts.
• Developed short- and long-term service schedules aligned with contractual SLAs, customer priorities, and operational capacity.
• Partnered closely with strategic account managers, operations leaders, and field technicians to forecast demand and plan coverage.
• Optimized technician assignments based on skill sets, certifications, geographic coverage, and workload balance.
• Proactively identified scheduling risks, capacity gaps, and potential SLA impacts, implementing mitigation plans.
• Managed escalations, service disruptions, and urgent customer requests with minimal operational impact.
• Monitored performance metrics including response time, utilization, backlog, and SLA compliance.

• Field Service OEM Coordinator with hands-on experience supporting critical power OEM service operations and quality uptime programs. Proven ability to coordinate factory-trained field engineers, manage service schedules, and support mission-critical customer environments with a strong focus on reliability, safety, and SLA compliance. Adept at working within structured OEM processes while delivering responsive, customer-focused service.
• Coordinated OEM-authorized field service activities supporting critical power systems and uptime-focused customers.
• Scheduled and dispatched factory-trained field engineers for preventive maintenance, corrective repairs, commissioning, and emergency response.
• Served as primary coordination point between OEM partners, field engineers, internal operations, and customers.
• Ensured strict adherence to OEM procedures, safety standards, and quality requirements.
• Supported mission-critical sites by prioritizing outages, alarms, and urgent service events.
• Coordinated parts availability, RMA processes, tooling, and logistics to minimize downtime.
• Maintained accurate service records, work orders, and compliance documentation in FSM/ERP systems.
• Recognized for attention to detail, reliability, and customer-focused coordination.

Americas Field Service Coordinator with extensive experience supporting highly regulated, high-risk industrial environments including power generation stations, oil refineries, offshore oil rigs, and nuclear power plants. Proven ability to manage compliance, risk management programs, OSHA safety requirements, tool calibration, offshore readiness, and complex logistics for mission-critical power systems.

• Coordinated field service operations across the Americas supporting Gutor critical power systems at power generation facilities, oil refineries, offshore oil rigs, and nuclear power plants.
• Managed regional compliance and risk management activities, identifying hazards and implementing mitigation plans in high-risk environments.
• Ensured full OSHA safety compliance and adherence to Schneider Electric EHS standards for all field service activities.
• Verified field engineers met all site-specific training, certification, medical, badging, and access requirements prior to deployment.
• Oversaw tool calibration programs, asset tracking, and certification compliance to ensure safe and accurate field execution.
• Coordinated offshore compliance requirements including safety training, medical clearance, travel documentation, and permit-to-work processes.
• Scheduled factory-trained field service engineers for preventive maintenance, corrective repairs, commissioning, and emergency response across multiple countries and time zones.
• Managed cross-border and offshore logistics including parts availability, international shipping, customs clearance, and specialized tooling movement.
• Served as primary coordination point between customers, regional service teams, engineering, supply chain, and global headquarters/factory.
• Supported escalation and outage management to minimize downtime in mission-critical environments.
• Maintained accurate service, safety, and compliance documentation within ISN, DISA and Avetta systems to ensure audit readiness.

Detail-oriented Service Writer and Warranty Administrator with experience supporting power equipment service operations through accurate work order creation, customer communication, and warranty claim management. Proven ability to coordinate between customers, technicians, and manufacturers while ensuring compliance with warranty policies, service procedures, and documentation requirements. Known for strong organization, clear communication, and a customer-focused approach that supports efficient service turnaround and revenue recovery.

• Created, reviewed, and managed service work orders for power equipment repairs, maintenance, and warranty service.
• Served as the primary point of contact for customers regarding service status, estimates, approvals, and warranty coverage.
• Processed manufacturer warranty claims, ensuring accurate labor coding, parts documentation, and compliance with warranty guidelines.
• Coordinated closely with technicians to verify diagnostics, repair details, and required documentation for warranty submissions.
• Communicated with manufacturers regarding claim approvals, denials, resubmissions, and policy clarification.
• Maintained accurate service records, warranty documentation, and customer histories.
• Supported parts ordering, tracking, and return processes related to warranty repairs.
• Assisted service management with reporting on warranty recovery, claim status, and service backlog.

Experienced Warranty Manager with expertise in overseeing warranty programs, claims processing, and service operations for heavy equipment in North America. Skilled in ensuring compliance with manufacturer policies, optimizing claim approval processes, and improving customer satisfaction. Proven track record in analyzing warranty data, implementing process improvements, and coordinating between dealers, customers, and manufacturers to protect revenue and uphold brand reputation.

• Lead the North American warranty program, overseeing claim submissions, approvals, and reimbursements for heavy equipment.
• Ensure compliance with manufacturer warranty policies, dealer agreements, and regulatory requirements.
• Collaborate with dealers and internal service teams to review warranty claims, identify recurring issues, and recommend corrective actions.
• Analyze warranty data to identify trends, cost drivers, and opportunities for process improvements.
• Develop and implement warranty policies, procedures, and training programs for internal staff and dealer networks.
• Monitor key performance indicators (KPIs) such as claim turnaround time, approval rates, and warranty cost per unit.
• Coordinate with parts, service, engineering, and sales teams to streamline warranty processes and reduce customer downtime.
• Prepare reports and presentations for senior management on warranty performance, trends, and cost mitigation initiatives.
• Processed warranty claims, verified documentation, and ensured adherence to manufacturer policies.
• Communicated with dealers and customers regarding claim status, approvals, and rejections.
• Assisted in identifying recurring warranty issues and provided feedback to engineering and service teams.
• Maintained accurate records, reports, and compliance documentation for audit purposes.