Gina Santiago
Newburgh,New York
Summary
Resilient and organized Assistant Manager proficient in organizing schedules, managing inventory and enhancing financial controls. Effectively plan sales strategies, coordinate service initiatives and motivate employee excellence. Recognize team weaknesses and optimize plans to drive growth.
Overview
10
10
years of professional experience
Work History
Assistant Manager of Operations
Great Expressions Dental Centers
11.2023 - Current
- Streamlined operations by implementing efficient workflow processes and procedures.
- Managed approximately 350 incoming calls, emails, and faxes per day from customers.
- Enhanced employee productivity through regular training sessions and performance evaluations.
- Optimized inventory management by closely monitoring stock levels and placing timely orders.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
Tumor Registrar/eMOLST Coordinator
Garnet Health Medical Center
01.2022 - 07.2023
- Provided support to internal departments such as marketing and business development initiatives through analysis of cancer registry data sets
- Compiled annual summary statistics for submission to state registries and national databases such as SEER Program and NCI
- Reviewed pathology reports for completeness prior to abstracting pertinent information into the database
- Assisted in preparing statistical reports on incidence, mortality, prevalence, survival rates, stage at diagnosis, and treatments received as requested by management or outside agencies
- Identified potential issues that may affect the integrity of collected data sets
- Developed proficiency in using tumor registry software for abstracting, coding, and reporting of cancer cases
- Utilized knowledge of ICD-O-3 codes to accurately assign diagnosis and site codes for all reportable tumors
- Collaborated with physicians and other healthcare professionals to obtain missing or incomplete data necessary for case completion
- Performed data entry and abstraction of patient demographic, clinical, and pathological information from medical records into the cancer registry software system.
Senior Operations Manager
Great Expressions Dental Centers
06.2018 - 03.2020
- Provided leadership, direction, and administration of the dental office to ensure operational and financial effectiveness
- Maintained daily operations, policy and procedures, implementation, and management
- Collaborated with the Area Operations Manager to provide feedback to improve operational and financial practices while ensuring an outstanding patient experience
- Worked with hundreds of different insurances, including state Medicaid plans
- Coordinated and gathered information for state Medicaid Audits and provided insurance companies with the information required to get paid on outstanding claims
- Assisted patient coordinators during downtime by answering phones, responding to guest inquiries, and providing information regarding dental services
- Provided surveys to patients to ascertain customer satisfaction and identify areas requiring improvement
- Analyzed financial data to identify areas for cost savings, revenue enhancement, or other potential opportunities for growth.
Practice Administrator/Treatment Plan Coordinator
Creating Dental Excellence, Thomas P. Stein and Associates
07.2017 - 06.2018
- Successfully led key projects which resulted in patient satisfaction.
- Planned and executed financial treatment plans
- Increased production by 20% over 10 months
- Reviewed and provided comments on the adequacy of the document and took necessary steps to resolve any deficiencies.
- Organized training sessions for new office protocols.
Practice Administrator
Great Expressions Dental Centers
02.2017 - 07.2017
- Planned, implemented, and administered programs and services in a health care facility, including personnel administration, training, and coordination of dentists, assistants, and patient coordinator stats and check claim statuses.
Admitting Clerk
POM Recoveries, LLC, Hudson Regional Hospital Of Westchester Medical Center
04.2014 - 01.2017
- Oversaw daily operations of the office
- Organized doctors' and employees' work schedules monthly
- Performed account receivables duties including invoicing, researching chargebacks, discrepancies, and reconciliations
- Registered patients for emergency, outpatient, and admissions
- Informed patients about pertinent legal regulations and directed patients to appropriate destinations
- Assembled and filed admissions paperwork, answer questions about and resolves admissions issues
- Updated and maintained patient information
- Printed and distributed schedules and/or forms to departments and/or units
- Matched paperwork with orders and verified agreement of orders with the procedure and collected copayments, deductibles, or down payment on patients' accounts
- Obtained benefit and pre-certification information and notified parties of patient admissions and procedures
- Audited accounts for accuracy and completeness
- Operated switchboard.
Education
Associates Degree in cancer information management -
Southwest Wisconsin Technical College
Fennimore, WI05.2024
High School Diploma -
Newburgh Free Academy
Newburgh, NY01.2008
Skills
- Data Entry Software
- Ability to Work Independently
- Medical Records Management
- Written and Verbal Communication
- Data Abstraction
- Training and mentoring
- Employee Supervision
- Specific Knowledge of Remote Communication Tools
- Time and Task Management
- Comfort with Technology
- Organization
- CPT Coding and ICD Coding
- Medical Terminology
- Patient Health Information Access
Awards
National Honor Society
Languages
Spanish
Professional Working
Timeline
Assistant Manager of Operations
Great Expressions Dental Centers
11.2023 - Current
Tumor Registrar/eMOLST Coordinator
Garnet Health Medical Center
01.2022 - 07.2023
Senior Operations Manager
Great Expressions Dental Centers
06.2018 - 03.2020
Practice Administrator/Treatment Plan Coordinator
Creating Dental Excellence, Thomas P. Stein and Associates
07.2017 - 06.2018
Practice Administrator
Great Expressions Dental Centers
02.2017 - 07.2017
Admitting Clerk
POM Recoveries, LLC, Hudson Regional Hospital Of Westchester Medical Center
04.2014 - 01.2017
Associates Degree in cancer information management -
Southwest Wisconsin Technical College
High School Diploma -
Newburgh Free Academy
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