Gina Schumaker
Insurance Process Specialist
St.Mary’s,KS
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Insurance Verification Specialist
Progressive Insurance Companies
2 2022 - Current
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Developed strong relationships with insurance representatives, facilitating smooth communication channels for resolving inquiries or disputes.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Contributed to patient education by explaining complex insurance terms and procedures in understandable manner.
- Minimized delays in treatment scheduling by promptly identifying potential coverage issues and working proactively towards their resolution.
Office Manager
Empire Holdings LLC
04.2017 - 04.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Customer Service Representative
Alorica
04.2010 - 10.2013
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Achieved high satisfaction rating through proactive, one-call resolutions of customer issues.
- Learned and maintained an in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Adhered to company policies and scripts to consistently achieve call time and quality standards.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered an average number of 45 calls, emails, and per day, addressing customer inquiries, solving problems, and providing product information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended, selected, and helped locate and obtain out-of-stock product based on customer requests.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
St. Mary's High School
Skills
Customer Service
Timeline
Office Manager
Empire Holdings LLC
04.2017 - 04.2022
Customer Service Representative
Alorica
04.2010 - 10.2013
Insurance Verification Specialist
Progressive Insurance Companies
2 2022 - Current
High School Diploma -
St. Mary's High School
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