Gina Smith
Chico,CA
Summary
Talented and creative business owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
23
23
years of professional experience
Work History
Owner/Manager
Euphoria Soap Works
01.2017 - 02.2023
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Prepared bank deposits and handled business sales, returns and transaction reports.
Bartender/Server
Native New Yorker
06.2011 - 01.2014
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Server
Applebee's Neighborhood Grill & Bar
06.2009 - 06.2010
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bartender/Server
Applebee's Neighborhood Grill & Bar
04.2005 - 06.2009
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Manager
Applebee's
07.2000 - 02.2005
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Associate of Science - Nutritional Sciences
Butte College
Oroville, CA05.2009
Associate of Arts - Language Arts
Butte College
Oroville, CA05.2007
Skills
- Profit and Loss Analysis
- Business Development
- Analytical and Critical Thinker
- Innovative and Visionary
- Customer Relations
- Product Branding
- Operational Efficiency and Safety
- Financial Management
- Operations Management
- Inventory Optimization
- Business Administration
- Marketing and Advertising
Cooking
Seasoned home chef who loves to bring flavor and spice to each creation.
Gardening
Novice gardener who loves to make all spaces beautiful.
References
Patrick Sharp
General Manager, Prescott Applebee's (928) 445-8787
Jerry Watson
General Manager, Chico Applebee's (530) 343-6888
Katya Yarosevich
Professor of Microbiology, Butte College (530) 895-2263
Timeline
Owner/Manager
Euphoria Soap Works
01.2017 - 02.2023
Bartender/Server
Native New Yorker
06.2011 - 01.2014
Server
Applebee's Neighborhood Grill & Bar
06.2009 - 06.2010
Bartender/Server
Applebee's Neighborhood Grill & Bar
04.2005 - 06.2009
Manager
Applebee's
07.2000 - 02.2005
Associate of Science - Nutritional Sciences
Butte College
Associate of Arts - Language Arts
Butte College
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