Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Taylor

Chico,Ca

Summary

Results-driven management professional with a proven ability to lead teams to success, focusing on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

21
21
years of professional experience

Work History

Player Development Manager

Rolling Hills Casino
01.2021 - Current
  • Developed and implemented player engagement strategies to enhance guest experience and loyalty.
  • Led training programs for staff, fostering skill development and performance consistency.
  • Analyzed player data to identify trends, informing promotional strategies and targeted marketing initiatives.
  • Collaborated with cross-functional teams to design innovative gaming events that attracted diverse audiences.
  • Established metrics for evaluating program effectiveness, optimizing resource allocation across initiatives.
  • Mentored junior staff, promoting a culture of continuous improvement within the player development team.
  • Managed budgets for player development programs, ensuring alignment with organizational goals and financial targets.
  • Oversaw expenses, budget estimates and accounts for $5,000,000 per year operation.

Executive Casino Host

Soboba Casino Resort
01.2013 - 01.2021
  • Responsible for maintaining a positive interaction with internal and external guests.
  • Help create on and off site events while maintaining a positive ROI.
  • Helped to develop the policies and procedures for the Player Development department.
  • Improving customer service, developing and implementing VIP promotions, maintaining and cultivating relationships with VIP guests and helping to oversee a team of Hosts.
  • Achieved gaming revenue of $1.5 million annually by effectively reactivating, developing and maintaining customers.

Lead Admissions Counselor

Ashford University
06.2011 - 01.2013
  • Counseled prospective students in their daily lives in order to enroll them in college.
  • Maintained a high level of rapport in order to get them through their first class and onto the path for their degree.
  • Responsible for creating referrals.
  • Guided prospective students through admissions process, ensuring clarity and support at each step.
  • Mentored junior counselors, fostering professional development and enhancing team performance in admissions initiatives.

Casino Host

Pechanga Casino and Resort
09.2008 - 02.2009
  • Responsible for maintaining relationships while also building relationships with new high end players.
  • Maintained detailed notes on all coded guests and continue to focus on driving revenue within my coded segment.
  • Mentored junior hosts, fostering a collaborative team environment and sharing best practices.
  • Achieved gaming revenue of $600,000 by effectively reactivating, developing and maintaining customers.

Casino Host

Pala Casino Resort and Spa
07.2004 - 09.2008
  • Maintained detailed notes on all coded guests and continue to focus on driving revenue within my coded segment.
  • Maintained 8% grow year over year within my coded segment.
  • Cultivated strong relationships with high-value guests, enhancing loyalty and engagement.
  • Responsible for maintaining relationships while also building relationships with new high end players.

Education

Bachelor of Arts - Psychology

Southern New Hampshire University
Hooksett, NH
10.2016

Skills

  • Effective leader
  • Collaborative team development
  • Data analysis proficiency
  • Effective relationship management
  • Performance-focused
  • Strong organizational skills
  • Performance evaluation
  • Motivational strategies
  • Data-driven performance assessment
  • Analytical problem-solving
  • Collaborative teamwork
  • Strategic decision-making

Timeline

Player Development Manager

Rolling Hills Casino
01.2021 - Current

Executive Casino Host

Soboba Casino Resort
01.2013 - 01.2021

Lead Admissions Counselor

Ashford University
06.2011 - 01.2013

Casino Host

Pechanga Casino and Resort
09.2008 - 02.2009

Casino Host

Pala Casino Resort and Spa
07.2004 - 09.2008

Bachelor of Arts - Psychology

Southern New Hampshire University

Similar Profiles

CREATE PROFILE