Michael Taylor
Chico,Ca
Summary
Results-driven management professional with a proven ability to lead teams to success, focusing on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
21
21
years of professional experience
Work History
Player Development Manager
Rolling Hills Casino
Corning, Ca
01.2021 - Current
- Developed and implemented player engagement strategies to enhance guest experience and loyalty.
- Led training programs for staff, fostering skill development and performance consistency.
- Analyzed player data to identify trends, informing promotional strategies and targeted marketing initiatives.
- Collaborated with cross-functional teams to design innovative gaming events that attracted diverse audiences.
- Established metrics for evaluating program effectiveness, optimizing resource allocation across initiatives.
- Mentored junior staff, promoting a culture of continuous improvement within the player development team.
- Managed budgets for player development programs, ensuring alignment with organizational goals and financial targets.
- Oversaw expenses, budget estimates and accounts for $5,000,000 per year operation.
Executive Casino Host
Soboba Casino Resort
San Jacinto, Ca
01.2013 - 01.2021
- Responsible for maintaining a positive interaction with internal and external guests.
- Help create on and off site events while maintaining a positive ROI.
- Helped to develop the policies and procedures for the Player Development department.
- Improving customer service, developing and implementing VIP promotions, maintaining and cultivating relationships with VIP guests and helping to oversee a team of Hosts.
- Achieved gaming revenue of $1.5 million annually by effectively reactivating, developing and maintaining customers.
Lead Admissions Counselor
Ashford University
San Diego, Ca
06.2011 - 01.2013
- Counseled prospective students in their daily lives in order to enroll them in college.
- Maintained a high level of rapport in order to get them through their first class and onto the path for their degree.
- Responsible for creating referrals.
- Guided prospective students through admissions process, ensuring clarity and support at each step.
- Mentored junior counselors, fostering professional development and enhancing team performance in admissions initiatives.
Casino Host
Pechanga Casino and Resort
Temecula, Ca
09.2008 - 02.2009
- Responsible for maintaining relationships while also building relationships with new high end players.
- Maintained detailed notes on all coded guests and continue to focus on driving revenue within my coded segment.
- Mentored junior hosts, fostering a collaborative team environment and sharing best practices.
- Achieved gaming revenue of $600,000 by effectively reactivating, developing and maintaining customers.
Casino Host
Pala Casino Resort and Spa
Pala, Ca
07.2004 - 09.2008
- Maintained detailed notes on all coded guests and continue to focus on driving revenue within my coded segment.
- Maintained 8% grow year over year within my coded segment.
- Cultivated strong relationships with high-value guests, enhancing loyalty and engagement.
- Responsible for maintaining relationships while also building relationships with new high end players.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH10.2016
Skills
- Effective leader
- Collaborative team development
- Data analysis proficiency
- Effective relationship management
- Performance-focused
- Strong organizational skills
- Performance evaluation
- Motivational strategies
- Data-driven performance assessment
- Analytical problem-solving
- Collaborative teamwork
- Strategic decision-making
Timeline
Player Development Manager
Rolling Hills Casino
01.2021 - Current
Executive Casino Host
Soboba Casino Resort
01.2013 - 01.2021
Lead Admissions Counselor
Ashford University
06.2011 - 01.2013
Casino Host
Pechanga Casino and Resort
09.2008 - 02.2009
Casino Host
Pala Casino Resort and Spa
07.2004 - 09.2008
Bachelor of Arts - Psychology
Southern New Hampshire University