Summary
Overview
Work History
Education
Skills
Timeline
Generic
Gina Sprague

Gina Sprague

Puyallup,WA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

27
27
years of professional experience

Work History

Drop/Soft Count Clerk

Muckleshoot Casino
Auburn, WA
08.2023 - Current
  • Accurately counted and balanced money in cash drawers at the beginning and end of shifts.
  • Processed daily paperwork for each shift accurately and efficiently.
  • Maintained a clean work area to ensure safety standards were met.
  • Assisted co-workers when needed or requested by management team members.
  • Utilized proper procedures for handling large sums of money in a secure manner.
  • Developed an understanding of company policies and procedures related to soft count activities.

Cashier

Muckleshoot Casino
Auburn, WA
02.2023 - 08.2023
  • Greeted customers and answered any questions they had about the casinos products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding casino policies and procedures.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Cashier

BJs Bingo
Fife, WA
03.2010 - 02.2023
  • Greeted customers and answered any questions they had about the products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Assisted customers over the phone regarding operations, product information.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Helped with purchases and signed customers up for rewards program.

Quality Assurance Analyst

Mission Food
Fife, WA
02.2001 - 03.2010
  • Conducted detailed analysis of business requirements and developed test plans to ensure quality assurance.
  • Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
  • Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
  • Monitored production environment performance metrics for anomalies that could indicate quality issues.
  • Documented all phases of test execution including results analysis and defect resolution.
  • Worked with team members to create efficient workflows, resulting in high productivity.
  • Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
  • Oversaw process checks to verify proper completion and correct frequency.

Activity Assistant

Regency of tacoma
Tacoma, WA
03.1998 - 04.2001
  • Assisted in the planning and implementation of activities for residents.
  • Performed clerical duties such as filing, copying, and data entry.
  • Provided assistance to residents with physical limitations during recreational activities.
  • Organized and maintained activity supplies and materials.
  • Developed individualized programs for each resident based on their interests and abilities.
  • Conducted one-on-one activities with residents who require special attention.
  • Participated in facility meetings to discuss resident needs, goals, and progress towards those goals.
  • Maintained records of attendance at all scheduled activities.
  • Planned trips outside of the facility for small groups of residents.
  • Encouraged participation from residents who are reluctant to join in group activities.
  • Taught classes on various topics such as arts and crafts or music appreciation.
  • Assessed the overall quality of life of each resident through observation during daily activities.
  • Organized game nights with board games or trivia competitions.
  • Helped organize special events such as birthday parties or holiday gatherings.
  • Monitored resident behavior during recreational activities to ensure safety.
  • Provided feedback on how well a particular activity was received by the participants.
  • Kept activities spaces organized, clean and tidy.
  • Coordinated musical guests, movies and other types of resident entertainment.
  • Helped residents participate in activities with basic and advanced mobility support.
  • Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
  • Used one-on-one meetings and small groups to engage residents in facility life.

Education

GED -

Pierce College
Puyallup, WA
06.2008

Skills

  • Data Analysis
  • Financial Research
  • Statutory Reporting
  • Customer Relations
  • Account Auditing
  • Data Entry
  • Account Audits
  • Cash Management
  • Relationship Building
  • Vendor Relationship Management
  • Proactive and Self-Motivated
  • Attention to Detail
  • Handling Confidential Materials
  • Critical Thinking
  • Variance Reviewing
  • Time Management

Timeline

Drop/Soft Count Clerk

Muckleshoot Casino
08.2023 - Current

Cashier

Muckleshoot Casino
02.2023 - 08.2023

Cashier

BJs Bingo
03.2010 - 02.2023

Quality Assurance Analyst

Mission Food
02.2001 - 03.2010

Activity Assistant

Regency of tacoma
03.1998 - 04.2001

GED -

Pierce College
Gina Sprague