Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Comp TIA +F
Generic

Cruz Dominguez

Dash Point

Summary

Experienced with technical diagnostics and system maintenance. Utilizes problem-solving skills to ensure optimal equipment functionality. Strong understanding of collaborative teamwork and efficiency improvements.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Support Technician

Muckleshoot Casino
08.2025 - Current
  • Provide End User Support for software, hardware and networking
  • Windows OS Support/Troubleshooting
  • Maintain peripherals and hardware functionality
  • Install Software/Hardware/Peripherals
  • Create, Reset Active Directory Accounts
  • End User Account Management
  • VOIP troubleshooting
  • Provision Devices (Desktop, Laptop, Phone, Cellular, etc.)
  • Microsoft Office 365 support
  • Mobile Phone Support/Troubleshooting
  • Ticketing System Operations (Top Desk, Solarwinds)
  • Setup Mobile workstations
  • Point Of Sales End User Support (Infogenisis)
  • Use of various Tools for troubleshooting
  • Work with Vendors, Customers, or Internal staff
  • End User Support for Zoom , Teams software
  • Digital Signage Troubleshooting
  • Relay Wireless Radio Support / Management

Technician 1

Legends Casino Hotel
09.2021 - 07.2025
  • Provide Tier 1 support for end users
  • Install / Maintain Computers & Peripherals
  • Install Software/Hardware
  • Assist in Terminating / Installing Ethernet Cabling
  • Assist in meeting setups for vendors if requested
  • Having Windows Operating Systems experience
  • Provide assistance to our Vendors if requested
  • Troubleshoot issues and if needed , Escalate to next Tier
  • Properly dispose Computer equipment
  • Image Computers / Upgrade
  • Provide explanation to end users about issue/resoluion
  • Do rotational After Hours support
  • Set up software for end users
  • Add or remove Printers
  • Cable Management
  • Perform desk relocations
  • Develop great relations with other Departments and Vendors
  • Provide Reports to Audit





Education

High School Diploma -

GED
Yakima, WA
10-2019

Skills

  • Software deployment
  • Advanced troubleshooting
  • Incident management
  • Software, Hardware , Network Troubleshooting
  • Windows OS
  • Microsoft Office
  • Help desk support
  • Hardware installation
  • Mobile device management
  • End-user training
  • VoIP systems
  • User credential management
  • Desktop support
  • Videoconferencing
  • Product troubleshooting
  • Analytical thinking
  • Microsoft outlook
  • Ticket support system management

Certification

Comp TIA +F

Languages

English

Timeline

IT Support Technician

Muckleshoot Casino
08.2025 - Current

Technician 1

Legends Casino Hotel
09.2021 - 07.2025

High School Diploma -

GED

Comp TIA +F

CompTIA +F Certification

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