Gina Tarquinio
Collegeville,PA
Summary
High Performing Supervisor with extensive knowledge of the Retail Industry. Known for being successful in retail areas of Lingerie/Bra Fitting and Cosmetics. Dedicated to serving with an authentic customer first mindset and empathetic leadership. Seasoned in overseeing customer service and back-end operations.
Overview
4
4
years of professional experience
Work History
Supervisor of People & Operations
Savage X Fenty
King Of Prussia, PA
02.2022 - Current
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Promoted conversion of casual shoppers into customers.
- Trained new employees
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Presented professional image consistent with brand values.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enforced rules and regulations outlined in company handbook to set forth expectations comprehensibly and consistently.
- Coordinated employee schedules to keep pace with business needs and meet company demands.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Used company troubleshooting resolution resources to evaluate technical problems and find appropriate solutions.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked flexible schedule and extra shifts to meet business needs.
Supervisor
Bath & Body Works
King Of Prussia, PA
03.2020 - 12.2020
- Enforced rules and regulations outlined in company handbook to set forth expectations comprehensibly and consistently.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Monitored and replenished display inventory and restructured according to available stock.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Onboarded new employees with training and new hire documentation.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Beauty Supervisor
Victoria’s Secret
King Of Prussia, PA
05.2019 - 08.2019
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Trained newly hired sales team in upselling techniques.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
- Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Guest Service Representative
Ideal Image Laser Hair Removal
Langhorne, PA
02.2015 - 01.2017
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Recorded account information to open new customer accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Led spa tours for new members to familiarize guests with services provided.
- Maintained front desk workstation by keeping it clean and organized.
- Coordinated facility schedules to maximize usage and efficiency.
Prestige Beauty Advisor
Ulta Beauty Inc.
Collegeville, PA
06.2014 - 03.2015
- Helped clients achieve desired looks for daily wear and special events by teaching makeup strategies for each scenario.
- Maintained counter and display areas for cleanliness and organization.
- Conducted product demonstrations to highlight features.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases makeup and skincare products.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained clean sales floor and straightened and faced merchandise.
- Used POS system to process sales and returns
Education
High School Diploma -
Pennsylvania Cyber Charter School
Crum Lynne, PASkills
- Resolving Complaints
- Performance Tracking and Evaluations
- Managing Operations and Efficiency
- Leadership
- Microsoft Office
- Interpersonal Skills
- Organization and Time Management
- Creative Solutions
- POS System Operations
- Upselling Strategies
Websites
Languages
English
Native or Bilingual
Timeline
Supervisor of People & Operations
Savage X Fenty
02.2022 - Current
Supervisor
Bath & Body Works
03.2020 - 12.2020
Beauty Supervisor
Victoria’s Secret
05.2019 - 08.2019
Guest Service Representative
Ideal Image Laser Hair Removal
02.2015 - 01.2017
Prestige Beauty Advisor
Ulta Beauty Inc.
06.2014 - 03.2015
High School Diploma -
Pennsylvania Cyber Charter School
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