Gina Tedesco
Niles,OH
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
24
24
years of professional experience
1997
1997
years of post-secondary education
Work History
Medical Receptionist
David & John DelliQuadri DO
Girard, Ohio
05.2001 - Current
- Greeted patients and visitors to ensure a welcoming environment.
- Scheduled patient appointments using electronic medical records system.
- Managed patient check-in and check-out procedures efficiently.
- Verified insurance information and collected co-payments accurately.
- Maintained organized patient files and confidential medical records.
- Coordinated communication between patients and healthcare providers effectively.
- Answered phone calls, addressing inquiries and directing to appropriate staff.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Verified insurance coverage for appointments and collected co-payments as required.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
- Protected patients by observing strict HIPAA guidelines.
- Straightened up waiting room to maintain neat and organized space.
- Informed patients of financial responsibilities prior to rendering services.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Compiled and coded patient information or data in appropriate computer system.
Education
Lakeview High School
Cortland, OHSome College (No Degree) - Early Childhood Education
Kent State University
Kent, OH 08.1992 - 12.1996
Skills
- Electronic records management
- Insurance verification
- Appointment scheduling
- Electronic medical records
- Patient scheduling
- HIPAA compliance
- Patient relations
- Appointment management
- Front desk operations
- Effective communication
- Conflict resolution
- Attention to detail
- Co-payment collection
- EMR / EHR
- Mail management
- Petty cash management
- Appointment setting
- HIPAA guidelines
- Insurance verifications
Timeline
Medical Receptionist
David & John DelliQuadri DO
05.2001 - Current
Some College (No Degree) - Early Childhood Education
Kent State University
08.1992 - 12.1996
Lakeview High School