Gina Thompson
Fort Worth,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager
Cheddars Scratch Kitchen
10.2017 - 10.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Completed point of sale opening and closing procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Chilis
Brinker Internationl, Chili's Grill & Bar
08.2010 - 10.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
Education
High School Diploma -
Henryetta High School
Henryetta, OK05-1992
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Relationship building
- Process Optimization
- Documentation and reporting
- Operations management
Certification
National Registry of Food Handlers 1/23
Timeline
Manager
Cheddars Scratch Kitchen
10.2017 - 10.2024
Chilis
Brinker Internationl, Chili's Grill & Bar
08.2010 - 10.2017
National Registry of Food Handlers 1/23
High School Diploma -
Henryetta High School
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