Summary
Overview
Work History
Education
Skills
Timeline
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Gina Wheelock

Orting

Summary

Dynamic customer service professional with a extensive track record in customer service. Proven ability to excel in high-pressure environments, having successfully transitioned from reservation agent to customer service trainer at Alaska Airlines. Recognized for commitment to quality service and the ability to foster strong relationships. Passionate about delivering excellent customer service in every situation. Eager to re-enter the workforce and apply skills already developed.

Overview

36
36
years of professional experience

Work History

Customer Service/Collections

Sound Pest Managment
03.2017 - 07.2019
  • Reduced delinquent accounts through consistent follow-up and negotiation efforts with customers.
  • Used customer service background to develop good relationships.

Customer Service Agent

Alaska Airlines
09.1989 - 09.1992
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Trained new customer service agents in customer satisfaction.

Reservation Agent

Alaska Airlines
09.1983 - 09.1989
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
  • Worked as lead agent assisting other reservation agents with any difficulties.

Education

Associate of Arts - Fashion Marketing

Highline College
Seattle, WA

Skills

  • Excellent customer service skills

  • Excellent leadership skills

    • Excellent critical thinking skills

    Excellent work ethic

Timeline

Customer Service/Collections

Sound Pest Managment
03.2017 - 07.2019

Customer Service Agent

Alaska Airlines
09.1989 - 09.1992

Reservation Agent

Alaska Airlines
09.1983 - 09.1989

Associate of Arts - Fashion Marketing

Highline College

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Gina Wheelock