Summary
Overview
Work History
Education
Skills
DJ
Timeline
Generic

Kenneth Silvers

Erwin,TN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

23
23
years of professional experience

Work History

Customer Service/Collections

AT&T Mobility
02.2001 - 09.2023

Reservations Agent

Cendant
11.2000 - 02.2001
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided customers with information about availability and pricing.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Resolved various issues and discrepancies for customers.

Education

Mass Communications - Journalism/Broadcasting

East Tennessee State University
Johnson City, TN
05.1980

Skills

  • Customer Engagement
  • Call Control
  • Exceptional Customer Service
  • Customer Care
  • Payment Agreements
  • Collection Calls

DJ

I was also an on air DJ for WEMB/WXIS in Erwin, TN from 1980 to 2000.

Timeline

Customer Service/Collections

AT&T Mobility
02.2001 - 09.2023

Reservations Agent

Cendant
11.2000 - 02.2001

Mass Communications - Journalism/Broadcasting

East Tennessee State University

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Kenneth Silvers