Gina Williams
Lee,MA
Summary
Dynamic Community Banker with a proven track record at Lee Bank, excelling in customer service and relationship management. Expert in cross-selling banking products, enhancing customer satisfaction, and driving branch growth through community engagement. Recognized for problem-solving abilities and reliability, contributing to a seamless banking experience for customers.
Overview
14
14
years of professional experience
Work History
Community Banker
Lee Bank
12.2020 - Current
- Collaborated with colleagues to develop innovative strategies for attracting new customers and expanding market share.
- Coordinated account openings, consumer loans, home equity lines of credit and referrals to business partners.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues regarding accounts, products, and services.
- Assisted in training new employees on bank policies, procedures, and best practices in customer service excellence.
- Helped to resolve customer concerns and escalated issues for solutions.
- Contributed to branch growth by actively participating in community events and building networks with local businesses.
- Initiated and Approved Domestic and Foreign Wires.
- Coordinated branch monthly sales activities.
- Responsible for the completeness of the branch monthly and Quarterly Audits.
Relationship Banker
NBT Bank
10.2011 - 12.2020
- Analyzed customer's needs to recommend appropriate banking products and services.
- Managed daily operations, ensuring compliance with regulations and internal policies.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Assisted customers in navigating complex banking services, making their banking experience smoother.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Developed and maintained strong relationships with clients, ensuring high level of satisfaction and retention.
Education
Bachelor of Science - Computer Science
University of Cebu
Cebu Philippines 10.1999
Skills
- Customer Service-oriented
- Cross-selling products
- Relationship building
- Banking
- Teamwork and collaboration
- Multitasking Abilities
- Reliability
- Cash handling expertise
- Problem-solving abilities
Timeline
Community Banker
Lee Bank
12.2020 - Current
Relationship Banker
NBT Bank
10.2011 - 12.2020
Bachelor of Science - Computer Science
University of Cebu