Passionate, highly energetic, and motivated activator who is organized, and hard-working seeking full-time employment to help individuals and businesses grow by utilizing skill set.
Overview
24
24
years of professional experience
Work History
Client Services Director
Gravitational Marketing
Orlando, Florida
Quarterly Goal Setting
3% churn rate for the past 5 years
Creation and refinement of systems and processes
Hiring and training of new employees
Leading a 12-person team to reach goals
Continuous training of products and services
Expert consultation with clients
Team development and evaluations
Kids Servant Leader
Gateway Church
Groveland, Florida
08.2014 - Current
Instructing kids individually and in groups to work on objectives for lessons
Establishing and reinforcing classroom rules and guidelines
Building healthy relationships with kids
Sharing my love of God, and teaching kids about God
Delicatessen Manager
Publix Supermarkets, Inc
Orlando, Florida
03.2004 - 02.2013
Promoting a positive work environment
Managing departmental human resources
Improving profit margins by increasing sales and managing inventory
Assistant Delicatessen Manager
01.2003 - 03.2004
Running daily operations in the Manager's absence
Evaluating and assessing associate performance
Maintaining Cleanliness and sanitation of department
Delicatessen Clerk
06.1997 - 01.2003
Providing premier customer service
Mastering dynamic salesmanship
Ensuring high quality products
Education
Associate of Arts - Liberal Arts And General Studies
College of Central Florida, Ocala, FL
Master of Science - Business Administration (Management)
University of Central Florida, Orlando, FL
05.2002
Skills
Active Listening
Efficient and Detail-Oriented
Critical Thinking
Upselling Products and Services
Time Management
Responding to Difficult Customers
Google Drive
Building Customer Trust and Loyalty
Customer Retention Strategies
Understanding Customer Needs
Negotiation
Instructing
Timeline
Kids Servant Leader - Gateway Church
08.2014 - Current
Delicatessen Manager - Publix Supermarkets, Inc
03.2004 - 02.2013
Assistant Delicatessen Manager -
01.2003 - 03.2004
Delicatessen Clerk -
06.1997 - 01.2003
Client Services Director - Gravitational Marketing
College of Central Florida - Associate of Arts, Liberal Arts And General Studies
University of Central Florida - Master of Science, Business Administration (Management)