Gina Wright
Ruckersville,VA
Summary
Professional with strong background in restaurant management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Clayton Homes
08.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Restaurant Manager
Old 30 BBQ
08.2015 - 07.2024
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Server
Applebee's Grill + Bar
11.2004 - 03.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
GED -
Bucyrus High School
Bucyrus, OH03-2000
Skills
- Customer service
- Organization and prioritization
- Complaint resolution
- Schedule coordination
- Multitasking
- Reliability
- Supervisory skills
- Point of sale (POS) system operation
Timeline
Administrative Assistant
Clayton Homes
08.2024 - Current
Restaurant Manager
Old 30 BBQ
08.2015 - 07.2024
Server
Applebee's Grill + Bar
11.2004 - 03.2017
GED -
Bucyrus High School
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