GINA ZIEGLER
San Antonio
Summary
Detail-oriented and service-driven professional with over 15 years of experience supporting individuals in structured, client-focused environments. Strong background in retirement community operations, participant support, and service coordination requiring confidentiality, accuracy, and clear communication. Recognized for reliability, professionalism, and the ability to guide individuals through processes with patience and precision. Seeking to contribute to a Retirement Plan Service Representative role by delivering accurate information, dependable support, and a high-quality participant experience.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Delivery Driver
OnTrac
2025 - Current
- Manage time-sensitive delivery routes while maintaining accuracy, professionalism, and adherence to service standards.
- Demonstrate strong accountability, consistency, and independent problem-solving in a fast-paced environment.
- Maintain attention to detail and process compliance across daily operations.
- Planned optimal delivery routes to enhance time management and reduce fuel consumption.
- Maintained accurate records of deliveries, ensuring compliance with tracking and reporting standards.
Driver (Independent Contractor)
Lyft
03.2024 - Current
- Provide professional, reliable service to a diverse client base, including senior populations.
- Communicate clearly and respectfully while managing expectations and resolving concerns.
- Maintain discretion, time management, and client-focused service standards.
Assistant Manager of Community Services
Blue Skies of Texas
06.2023 - 05.2024
- Supported daily operations within a large retirement community, serving as a point of contact for residents and families.
- Communicated policies, services, and processes clearly while maintaining confidentiality and professionalism.
- Collaborated with internal departments to ensure accurate information flow and timely service coordination.
- Assisted residents during transitions, providing guidance, clarity, and trust.
- Led team in daily operations, ensuring efficient workflow and optimal resource allocation.
- Developed training materials to enhance staff performance and onboarding processes.
- Implemented new scheduling system, improving staff productivity and reducing overtime costs.
- Analyzed customer feedback to refine service delivery and improve client satisfaction ratings.
- Coordinated cross-departmental initiatives to streamline communication and project execution.
Corporate Catering Lead / Marketing Assistant
USAA
10.2021 - 03.2023
- Supported internal clients within a structured corporate environment requiring precision and accountability.
- Coordinated schedules, service logistics, and internal communications.
- Maintained high standards of professionalism and process adherence.
Respite Care Provider
Aim Care Home Health
08.2016 - 09.2021
- Provided individualized support emphasizing confidentiality, consistency, and trust.
- Communicated effectively with families and interdisciplinary care teams.
- Maintained accurate documentation and service continuity.
Education
Associate of Science - Business Administration (Marketing)
Northwest Vista College
San Antonio, TX01.2026
Skills
- Participant & Client Support
- Retirement Community Experience
- Confidential Information Handling
- Process Adherence & Accuracy
- Clear & Professional Communication
- Problem Resolution
- Time Management
- Microsoft Office (Word, Excel)
- Teamwork and collaboration
- Attention to detail
Certification
- Administrative Assistant — Restore Education
- Microsoft Office Specialist (Word & Excel)
Timeline
Driver (Independent Contractor)
Lyft
03.2024 - Current
Assistant Manager of Community Services
Blue Skies of Texas
06.2023 - 05.2024
Corporate Catering Lead / Marketing Assistant
USAA
10.2021 - 03.2023
Respite Care Provider
Aim Care Home Health
08.2016 - 09.2021
Delivery Driver
OnTrac
2025 - Current
Associate of Science - Business Administration (Marketing)
Northwest Vista College