Gina E. Moretti
Cedar Grove,NJ
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in upselling, recommendations, anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Top Golf Server/Suites at 76'
1776 By David Burke
09.2023 - Current
- Knowledgeable of Top Golf simulator software
- Demonstrate & explain how the software and games work within the suites
- Assist with coordinating service for events & parties in the suites
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increase sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrates strong multitasking skills by managing multiple suites simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
The Maddox/Musuko**
02.2023 - 05.2023
- Dedicated 8 weeks to training, menu tastings & memorizing 12 different menus
- Originally hired as Bartender/Server due to past experience; ultimately stayed on the floor since bar was overstaffed
- Greeted new customers, discussed specials, and took drink orders.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Full-Time Bartender/Server
The Old Canal Inn
01.2022 - 03.2023
- Executed all bar operations for opening shift
- Strong knowledge of all food menus & daily specials
- Knowledgeable of IPA's & Craft Beers including seasonal; carried over 25 on tap and at least 25 in bottles & cans
- Ability to multitask as bartender & server at any given time
- Worked with owner on higher end spirit selections
- Created seasonal & custom cocktails for special events and seasonal menus
- Worked parties from 20-90 people
- Excellent customer service & hospitality
- Created, launched & executed bi-weekly cigar nights & other events
- Coordinated with vendors and managed logistics for special events
Full-Time Head Bartender
The Smoking Bull Cigar Lounge
03.2021 - 10.2021
- Execution of all bar operations daily
- Nightly closing operations including balancing out the drawer, cleaning, replenishing humidor & checking water level
- Managed bartender schedules and shifts
- Utilized & successfully managed social media to promote events and increase attendance.
- Strong and extensive knowledge of cigars & liquors as well as the steakhouse menu & specials
- Multitasked as bartender & server
- Exhibited excellent customer service with a smile & positive attitude while keeping an enjoyable and fun atmosphere for all customers
- Successfully promoted, personally executed and solo bartend 40-person event for Kentucky Derby 2021
- Coordinated schedules and timelines for special events
Skills
- Menu Memorization
- Liquor & Wine Pairings
- Upselling
- Order Accuracy
- Sales Expertise
- Guest Relations Management
- Customer Service and Rapport
- Cash Handling
EARLIER WORK HISTORY
Bartender, 08/2014-02/2016
The H.A.T, West Orange, NJ
- All preparations for shift including stocking, ice & fruit
- Counting out drawers
- Knowledge of draft beers & liquor
- Created a fun environment for customers
Service Bartender, 03/2006-10/2006
Lombardi's, Cedar Grove, NJ
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Mixed cocktails for customers, including bar specials.
Additional Information
**The Maddox/Musuko timeframe - Unfortunately, the management team fell apart shortly after opening and the risk to stay and continue to make a living was too high with unknown factors and no management.
Side note:
There are several wide range gaps in my professional bartending experience due to schooling and having a full-time job/career. During the gaps, I worked many private parties and events including but not limited to: Christmas parties, engagements, birthday, graduations.
Timeline
Top Golf Server/Suites at 76'
1776 By David Burke
09.2023 - Current
Server
The Maddox/Musuko**
02.2023 - 05.2023
Full-Time Bartender/Server
The Old Canal Inn
01.2022 - 03.2023
Full-Time Head Bartender
The Smoking Bull Cigar Lounge
03.2021 - 10.2021
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