Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiffani Cozza

Scottsdale,AZ

Summary

Friendly Beverage Cart Attendant skillful in inventory maintenance, drink mixing and beverage upselling. Punctual and diligent individual offering 8+ years of experience providing refreshments and beverages to patrons. Proficient in POS systems operations and cart restocking procedures.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Golf Caddy

Platinum Tees Golf Caddies
Scottsdale, AZ
05.2022 - Current
  • Assisted golfers with selecting clubs, choosing strategies and lining up shots.
  • Maintained smooth pace of play for golfers on course.
  • Repaired divots and ball marks and raked bunkers to increase course attraction and boost membership rates.
  • Determined distances to pins and advised players on proper clubs and methods.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Assisted players in improving game play.
  • Displayed detailed and thorough knowledge of culinary and beverage items and offered product suggestions to customers.
  • Greeted each guest warmly and professionally, set positive tone for every interaction and delivered extraordinary customer service.

Bartender

The Hot Chick Az
Scottsdale, AZ
07.2021 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Operated efficiently in high-volume setting to prepare and serve more than 70 drinks per hour.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Improved and applied social media marketing strategies to increase patronage.

Beverage Cart Attendant

Golf Club Of Estrella- Troon Golf
Goodyear, AZ
08.2021 - 05.2022
  • Prepared hot coffee and tea according to customer requests.
  • Greeted guests and inquired into beverage choices.
  • Maintained cart cleanliness and sanitation by washing glasses and bar equipment and wiping down menus to remove fingerprints and smears.
  • Increased customer satisfaction rate by demonstrating excellent customer service etiquette.
  • Operated POS system to facilitate cash and credit transactions and refunds.
  • Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Engaged in suggestive selling and other sales techniques.

Education

Some College (No Degree) - Business

Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ

Skills

  • Golf Instruction
  • Reading Comprehension
  • Safety Procedures
  • Time Management
  • Customer Service Best Practices
  • Cart Maintenance
  • Menu Memorization
  • Independent Judgement
  • Service Offering Promotion
  • Daily Reports
  • Accurate Cash Handling
  • Responsible Alcohol Service
  • Teamwork and Professionalism

Certification

  • Food Handlers Certificate
  • Title 4 Liquor Law Certificate

Timeline

Golf Caddy

Platinum Tees Golf Caddies
05.2022 - Current

Beverage Cart Attendant

Golf Club Of Estrella- Troon Golf
08.2021 - 05.2022

Bartender

The Hot Chick Az
07.2021 - Current

Some College (No Degree) - Business

Maricopa Community Colleges - Scottsdale Community College

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