Gina Smith
Customer Service
Overview
24
24
years of professional experience
3
3
years of post-secondary education
Work History
Online Boutique Owner
Lena Mae Boutique
Opelika , AL
01.2019 - 03.2023
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Prepared bank deposits and handled business sales, returns and transaction reports.
Front Desk Medical Receptionist
Auburn Pediatric And Adult Medicine
Auburn , Alabama
09.2021 - 12.2022
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Completed clerical duties and tasks for clinic administration.
Boutique Owner
Gigi's Uptown Girls
Valley, AL
01.2007 - 12.2011
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
- Collected and analyzed KPI information to track trends and make proactive changes to business operations plans.
- Stayed on track to have a growth by skillfully managing personnel, inventory and marketing resources.
- Arranged special marketing initiatives and in-store promotions to successfully bring in sales.t
Account Manager/Small Business Unit
J Smith Lanier Insurance
West Point , GA
01.2001 - 12.2005
- Responded to specific customer requests, including RFP responses and industry-specific solutions.
- Helped team implement successful sales strategies for complex engineering projects.
- Configured and modified product systems to meet customer-specific needs.
- Tracked sales data for analysis and forecasting.
- Delivered technical presentations matching audience level of expertise to explain products and services to customers.
- Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
Insurance Agent
Davis Garvin Insurance
Lanett, Alabama
09.1999 - 01.2001
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Reviewed, shopped and processed renewals.
- Received inbound phone calls and electronic quote submissions.
- Explained detailed policy concepts in easy-to-understand terms.
- Offered detailed information about products and binding coverage.
- Provided advice, answered queries and escalated complaints to management.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Met with customers to provide information about available products and policies.
- Calculated premiums and established payment methods for sales.
- Designed presentations and marketing materials to promote insurance products.
- Finalized sales and collected necessary deposits.
- Educated clients on insurance policies and procedures.
- Collected premiums on or before effective date of coverage.
- Conducted annual reviews of existing policies to update information.
- Researched and identified potential new markets.
Education
High School Diploma -
Lanett Senior High School
Lanett, AL 08.1980 - 05.1983
Skills
Operations management
undefinedGap in employment was due to the death of my spouse.
My husband was struck by an eighteen wheeler. At that time he was left to depend on me 100% of his care.
Timeline
Front Desk Medical Receptionist
Auburn Pediatric And Adult Medicine
09.2021 - 12.2022
Online Boutique Owner
Lena Mae Boutique
01.2019 - 03.2023
Boutique Owner
Gigi's Uptown Girls
01.2007 - 12.2011
Account Manager/Small Business Unit
J Smith Lanier Insurance
01.2001 - 12.2005
Insurance Agent
Davis Garvin Insurance
09.1999 - 01.2001
High School Diploma -
Lanett Senior High School
08.1980 - 05.1983
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