Hi, I’m
Jenn Clay
Opportunities Don't happen.You create them.
Chris Grosser
Summary
Highly detail-oriented self-starter with exceptional interpersonal skills, seeking a challenging full-time remote position. Articulate, friendly, and organized professional known for building strong relationships as a team player and multitasker. Skilled in successful contract negotiation and establishing agreements. Experienced independent booking agent with industry expertise, adept at fostering positive client connections. Passionate customer-focused leader with a proven track record of enhancing satisfaction and driving efficient operations. Creative problem solver and expert negotiator, staying up-to-date with industry trends. Committed to delivering quality service and lasting customer satisfaction. Highly dependable and proactive, excelling in managing multiple priorities and willing to go the extra mile to achieve team goals. Strong interpersonal skills, excellent time management, and effective problem-solving abilities.
Overview
15
years of professional experience
Work History
Gypsy Chic Miami BeachPompano Beach, FL
Online Boutique Owner
03.2022 - Current
Job overview
- Handle all daily business functions.
- Budget planning, administration, accounting functions
- Sourcing and purchasing goods and products
- Managing customer service inquiries and complaints to address questions about products, policies, or shipping methods to customer satisfaction.
- Uploading digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Tracking inventory and monitoring trends in online retail to identify new opportunities for growth.
- Implementing marketing campaigns to increase customer engagement and sales.
- Utilizing various analytics tools to track customer behavior and optimize website layout.
Abundantia Holdings LLCLos Angeles, CA
Brand Ambassador/Digital Content Creator
05.2015 - Current
Job overview
- Develop original content through social listening and independent sources.
- Apply current editing and photography tools to tell great stories.
- Strengthen content through proofreading and editing.
- Generate stories to reflect current trends and news to pull audience into website.
- Implement strategies and tactics to grow followers on social media channels.
- Conduct online research to obtain relevant information and materials.
- Research and evaluate potential new markets and products.
- Write quality content for clients, enabling site visitors to quickly obtain information.
- Identify target audiences to analyze characteristics, behavior and media habits.
JS ProductionsLos Angeles/Pompano Beach, FL
Remote Booking Agent & Client Relations
01.2017 - 08.2022
Job overview
- Met with industry connections to discuss opportunities and advocated for clients well-suited for specific work.
- Provided high level of client services by engaging and using active listening and effective interpersonal skills.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Reviewed and updated client information to maintain up-to-date records for high-quality service.
- Identified issues, analyzed information and provided solutions to problems.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proved successful at working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
American Home FinanceLos Angeles, CA
Customer Relations Manager/Key Accounts Manager
04.2013 - 05.2015
Job overview
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Analyzed key competitors to respond to competitive threats.
- Built and maintained strong client relationships to drive business growth.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed sales to manage life cycle of product, inventory models and selling rates.
- Drove business revenue by offering customers accessories and related purchases to complete selections.
- Gained customer trust and confidence by demonstrating a compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage.
- Negotiated prices, terms of sales and service agreements.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Achieved or exceeded company-defined sales quotas.
- Kept detailed records of daily activities through online customer database.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions that met customer needs.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Monitored service after sale and implemented quick and effective problem resolutions.
Art Of Dance RecordsLos Angeles, CA
Artist Management/Business Relations/Booking Agent
07.2008 - 03.2012
Job overview
- Managed daily operational activities; administrative, financial, and creative.
- Contract negotiations
- Client & Promoter relations.
- Co-Creative lead on Musical Productions.
- Actively participated in the development marketing and promotion of the artist
- Updated the company's website Event/Gig listings & blog
- Handled all travel bookings including Flights, hotels and coordinating transportation transfers.
- Collaborated with worldwide promoters & talent scouts to pursue leads and pitch potential bookings
- Reviewed and updated client information to maintain up-to-date records for high-quality service.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Little Flower AcademyVancouver, B.C.
High School Diploma
06.1991
Skills
- Independent & Self-Motivated
- Highly Organized and Detail Oriented
- Seasoned Multi-Tasker
- Chat, Phone & Email Customer Support
- Travel Booking & Reservations
- Outstanding Verbal and Written Communication
- Exceptional Customer Relationship Management
- Critical Thinking and Conflict Resolution
- Excellent Time Management Skills
- Business Operations
- Online Advertising & Sales
- Income and Expense Management
Languages
English
Native or Bilingual
Spanish
Limited Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Online Boutique Owner
Gypsy Chic Miami Beach
03.2022 - Current
Remote Booking Agent & Client Relations
JS Productions
01.2017 - 08.2022
Brand Ambassador/Digital Content Creator
Abundantia Holdings LLC
05.2015 - Current
Customer Relations Manager/Key Accounts Manager
American Home Finance
04.2013 - 05.2015
Artist Management/Business Relations/Booking Agent
Art Of Dance Records
07.2008 - 03.2012
Little Flower Academy
High School Diploma