GINA M. COX
Guthrie,OK
Summary
JOB OBJECTIVE Personable and outgoing Brand Ambassador with 2 years of experience in marketing and sales settings. Expert at representing products and delivering excellent customer service skills and always up for tackling new challenges. Expert in social media marketing, professional, friendly and flexible when working with others and communicating with customers.
Overview
12
12
years of professional experience
Work History
Stylist/Brand Ambassador
Chico’s, FAS
Edmond, OK
03.2020 - 03.2022
- Managed customer list of over 5,000 customers and exceeded goals for high volume personal sales through clientele development and product knowledge
- Building relationships with client and knowing their style to curate perfect look
- Exceeded client expectations through listening and understanding clients needs
- Promoted products using social media outlets, Facebook & Instagram
- Promoted positive company image through superior customer service experiences
- Strong time management with working remotely
- Processed purchases through POS systems
- Monitored sales activity and assessed customer satisfaction with purchases.
- Increased brand awareness through event marketing, sales and brand promotion.
- Showed understanding of customer's personal style and preferences when offering product advice.
Administrative Assistant
Ames Construction
Aurora, CO
10.2012 - 10.2019
- Handles management of communication to executives by taking and making telephone calls
- Managed physical and digital files, monitored spreadsheets
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls
- Strong time management skills handling all administrative needs of executives.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
United Airlines Customer Service Agent
United Airlines
Denver, CO
10.2000 - 11.2001
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Exceeded goals through effective task prioritization and great work ethic
- Offered friendly and efficient service to customers, handled challenging situations with ease
Meeting Planner
Creative Group, Inc.
Schaumburg, IL
09.1995 - 06.1997
- Managed administrative logistics of events planning, event booking and event promotions.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Managed administrative logistics of events planning, event booking and event promotions
- Supervised onsite team of caterers, audio-visual technicians and facility management team
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Education
Some College (No Degree) - Travel Industry
Travel Institute
Crystal Lake, ILHigh School Diploma -
Downers Grove South
Downers Grove, IL05.1987
Skills
- Communication Skills
- Customer Engagement
- Brand Awareness
- Problem Solving
- Attention to Detail
- Revenue Generation
- Verbal & Written Communication
- Administering Social Media Accounts
- Relationship Management
Timeline
Stylist/Brand Ambassador
Chico’s, FAS
03.2020 - 03.2022
Administrative Assistant
Ames Construction
10.2012 - 10.2019
United Airlines Customer Service Agent
United Airlines
10.2000 - 11.2001
Meeting Planner
Creative Group, Inc.
09.1995 - 06.1997
Some College (No Degree) - Travel Industry
Travel Institute
High School Diploma -
Downers Grove South
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