Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

GinaMarie Gigante

Rochester,NY

Summary

At Giuseppes Restaurant, excelled in a multifaceted role, enhancing guest experiences through exceptional customer service and effective multitasking. Demonstrated strong phone etiquette and guest engagement, significantly improving reservation efficiency. Skilled in both interpersonal communication and maintaining a pristine dining environment, showcasing a balance of hard and soft skills pivotal for hospitality excellence.

Overview

6
6
years of professional experience

Work History

Babysitter

Michelle Crisafulli
01.2018 - Current
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained clean and organized environment to ensure well-being of children under care.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Balanced caring for two children at once, while ensuring each child receives same amount of care.

Hostess/Cashier/Waitress

Giuseppes Resturant
09.2021 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Supported needs of 9- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.

Education

Bachelor of Science - Criminology

Saint John Fisher College
Rochester, NY
05.2027

High School Diploma -

Churchville-Chili Senior High School
Churchville, NY
01.2023

Skills

  • Customer Service
  • Effective Multitasking
  • Patience and Empathy
  • Phone Etiquette
  • Guest Engagement
  • Interactive communication skills

References

Geoffrey Waiter

President of Rochester Police Locust Club 

585-254-5410


Ronald Evangelista

Chili Town Judge 

595-889-6144


Michelle Crisafulli 

Attorney 

585-217-3612

Timeline

Hostess/Cashier/Waitress

Giuseppes Resturant
09.2021 - Current

Babysitter

Michelle Crisafulli
01.2018 - Current

Bachelor of Science - Criminology

Saint John Fisher College

High School Diploma -

Churchville-Chili Senior High School

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GinaMarie Gigante