Ginaya Darden
Baltimore,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving everyone who she meets a positive and memorable experience. While being eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
5
5
years of professional experience
Work History
Social Media Coordinator
Carver vocational technical highschool
Baltimore, Maryland
01.2021 - Current
- Coordinated club events and activities to enhance member engagement and participation.
- Managed communication between club members and external stakeholders for event planning.
- Developed promotional materials to increase awareness and attendance at club events.
- Organized volunteer opportunities to foster community involvement among club members.
- Trained new members on club policies, procedures, and best practices for involvement.
- Led meetings to discuss upcoming events, gather feedback, and address member concerns.
- Collaborated with local businesses to secure sponsorships and resources for events.
- Maintained records of membership, attendance, and event participation for reporting purposes.
- Ensured compliance with all rules and regulations related to running a student organization.
- Advised officers on best practices for leading their respective committees.
- Served as a liaison between the organization and outside entities when necessary.
- Managed daily social media interactions and community engagement.
- Collaborated with marketing team to align campaigns with brand strategy.
- Developed engaging content for various social media platforms.
- Wrote social media content to increase engagement with customers.
- Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
- Tracked and analyzed social media and online marketing initiatives.
Customer Advocate
Beauty 2u
Owings Mills, Maryland
02.2022 - 12.2024
- Resolved customer inquiries through effective communication and product knowledge.
- Assisted customers in selecting beauty products tailored to their needs.
- Coordinated with the sales team to ensure inventory accuracy and availability.
- Educated customers on product usage and benefits during consultations.
- Handled returns and exchanges by following established company policies.
- Monitored customer feedback to improve service delivery and satisfaction levels.
- Trained new staff on customer service protocols and company standards.
Stocking Associate
Walmart
Arbutus, Maryland
04.2021 - 11.2023
- Stocked shelves with merchandise following store layout and inventory guidelines.
- Organized backroom stock to ensure efficient access and replenishment.
- Assisted customers in locating products and answering inquiries promptly.
- Maintained cleanliness and organization of sales floor to enhance shopping experience.
- Collaborated with team members to execute planograms and product displays effectively.
- Monitored inventory levels and reported discrepancies to management regularly.
- Operated equipment safely for moving and lifting products as required.
- Followed safety protocols during stocking procedures to ensure a secure environment.
- Arranged product on shelves following merchandising guidelines.
- Assisted customers in locating products on the shelf or in the backroom.
- Organized backroom areas, ensuring all items were properly stored and labeled.
- Maintained cleanliness of sales floor, including sweeping, dusting, and mopping as needed.
- Provided excellent customer service by responding courteously to inquiries.
Education
Computer And Information Sciences
Carver Vocational Technical Highschool
Baltimore, MD06-2022
Skills
- Social media strategy
- Content creation
- Analytics interpretation
- Digital marketing
- Event coordination
- Customer relationship management
- Team collaboration
- Data-driven decision making
- Problem solving
- Time management
- Internet marketing
- Public speaking
- Data analytics
- Customer engagement
- Communication skills
- Microsoft Office proficiency
- Effective communication
- Critical thinking proficiency
- Effective leadership
- Strong organizational skills
- Conflict resolution
- Office equipment proficiency
Timeline
Customer Advocate
Beauty 2u
02.2022 - 12.2024
Stocking Associate
Walmart
04.2021 - 11.2023
Social Media Coordinator
Carver vocational technical highschool
01.2021 - Current
Computer And Information Sciences
Carver Vocational Technical Highschool
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