Ginessa Blake
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in services. Delivers dynamic service and fosters positive relationships with guests, patients and coworkers.
Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
4
4
years of professional experience
Work History
Front Desk Medical Receptionist
Indian Healthcare Resource Center
Tulsa, Oklahoma
08.2020 - Current
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Greeted patients, verified insurance information, addresses and phone numbers.
- Performed quality assurance checks on documentation to ensure accuracy of data entry.
- Created new patient files upon request while adhering to organizational policies, and company values
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Entered insurance, and demographics into a database.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Education
Certificate of Mastery - Early Childhood
Tulsa Community College
Tulsa, OK05.2018
Timeline
Front Desk Medical Receptionist
Indian Healthcare Resource Center
08.2020 - Current
Certificate of Mastery - Early Childhood
Tulsa Community College