Ginessa Gustafson
Upland ,CA
Overview
23
23
years of professional experience
Work History
Assistant General Manager
Costco Wholesale Corp
07.2021 - Current
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Resolved problems promptly to elevate customer approval.
- Motivated, trained and disciplined employees to maximize performance.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Boosted yearly profits through process optimization and improved training.
Administration Manager
Costco Wholesale
08.2019 - 07.2021
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Membership Manager
Costco Wholesale
09.2017 - 08.2019
- Oversaw employee performance, corrected problems and increased efficiency to maintain department benchmarks
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target focuses
- Established and optimized schedules to keep coverage and service in line with department needs
- Met department/warehouse objectives while providing excellent member service
Optical Manager
Costco Wholesale
09.2012 - 08.2017
- Assisted members with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions
- Drove department sales while maintaining an excellent Profit/Loss statement
- Department of the year award 2015
Licensed Dispensing Optician
Costco Optical
01.2002 - 07.2012
- Collaborated with optometrists to ensure seamless patient care and support as needed.
- Promoted eye health awareness among clients through informative conversations about preventative measures.
- Assisted patients in selecting frames that met their aesthetic preferences and budget requirements.
- Regularly attended continuing education seminars to stay current on industry trends and advancements in optical technology.
- Confirmed quality control standards were met for all eyewear and contact lenses.
Education
Bachelor of Science - Biology
California State University - Long Beach
Long Beach, CASkills
- Sales and marketing
- Verbal and written communication
- Staff management
- Strategic planning
- Business Administration
- Positive and friendly
- Goal-oriented
- Food safety and sanitation
Timeline
Assistant General Manager
Costco Wholesale Corp
07.2021 - Current
Administration Manager
Costco Wholesale
08.2019 - 07.2021
Membership Manager
Costco Wholesale
09.2017 - 08.2019
Optical Manager
Costco Wholesale
09.2012 - 08.2017
Licensed Dispensing Optician
Costco Optical
01.2002 - 07.2012
Bachelor of Science - Biology
California State University - Long Beach