Summary
Overview
Work History
Education
Skills
SYSTEM APPLICATIONS
References
Timeline
Generic

Ginger Anderson

Ovilla,TX

Summary

Multi-talented professional with several years of experience bringing background in financial administration, business development and operations leadership. Skilled at stepping into different areas with flexible and resourceful approach. Visionary project and program leader with exceptional problem-solving skills.

Overview

11
11
years of professional experience

Work History

Supplier Oversight Analyst

Santander Bank US
Dallas, TX
05.2017 - 06.2024
  • Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods, and team functions.
  • Conducted data analysis, developed reports and presented findings to senior management.
  • Developed and implemented new procedures for streamlining operations.
  • Assessed operational processes and identified areas of improvement.
  • Analyzed customer feedback surveys to identify trends in customer service issues.
  • Reviewed existing contracts and negotiated new agreements with vendors.
  • Coordinated cross-functional teams in developing solutions for complex problems.

Quality Assurance Associate II

Santander Consumer USA
Dallas, TX
06.2015 - 05.2017
  • Performed detailed analysis of customer complaints to identify trends and root causes for quality issues.
  • Conducted audits of internal operations to ensure compliance with established policies and procedures.
  • Provided guidance on best practices for quality assurance processes and procedures.
  • Identified potential areas where improvements can be made in terms of overall product quality.
  • Collaborated closely with other departments within the organization to resolve customer complaints quickly and efficiently.
  • Processed high-volume workflows to quality and accuracy.

Credit Analyst

Santander Consumer USA
Dallas, TX
11.2013 - 06.2015
  • Reviewed and analyzed financial statements of potential borrowers to determine credit worthiness.
  • Analyzed customer payment histories to assess credit risk profiles.
  • Performed due diligence on new applicants by verifying income, assets and liabilities through public records or third-party sources.
  • Provided recommendations regarding loans applications based on sound credit evaluation principles.
  • Communicated regularly with borrowers throughout the application process.
  • Prepared basic and preliminary credit analyses to determine creditworthiness and compliance.
  • Requested financial documents from customers.

Education

High School Diploma -

A Maceo Smith New Tech High School
Dallas, TX
05-1993

Skills

  • Active Listening
  • Problem-solving abilities
  • Vendor Management
  • Process Improvement
  • Team building
  • Quality Assurance
  • Risk Assessment
  • Team Collaboration
  • Customer Service
  • Teamwork and Collaboration
  • Problem-Solving
  • Time management abilities
  • Risk Management
  • Project Coordination
  • Professionalism
  • Process Mapping

SYSTEM APPLICATIONS

Microsoft Office, Lotus Notes, AS400, ACD, Excel, Internet, TMO Vision Works, Witness, CARS, Kronos,
Image Viewer, Sales Force, Bliz, Quantum, Sharepoint and Encompass, MySup, Credit.net, Call Miner
and Call Quality Management, Peoplesoft, Dow Jones, Lexis Nexis, SAP, Hiperos, OFAC, Archer

References

References available upon request.

Timeline

Supplier Oversight Analyst

Santander Bank US
05.2017 - 06.2024

Quality Assurance Associate II

Santander Consumer USA
06.2015 - 05.2017

Credit Analyst

Santander Consumer USA
11.2013 - 06.2015

High School Diploma -

A Maceo Smith New Tech High School
Ginger Anderson