Summary
Overview
Work History
Education
Skills
Timeline
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Ginger Brookshire

Searcy,AR

Summary

Dedicated to delivering exceptional customer service by effectively addressing and fulfilling client needs. Proven ability to build strong relationships and enhance customer satisfaction through attentive, professional interactions. Committed to continuous improvement and adaptability to diverse customer requirements, ensuring a positive experience at every touch point. Passionate about contributing to team success while upholding the highest standards of service excellence.

Overview

22
22
years of professional experience

Work History

Professional Practice Assistant

Beltone Hearing Care Center
06.2019 - 11.2020
  • Ensured confidentiality of patient information by adhering to HIPAA regulations and implementing secure data practices.
  • Contributed to practice growth by providing excellent customer service, resulting in numerous positive reviews and referrals from satisfied patients.
  • Enhanced patient experiences by effectively managing administrative tasks and supporting medical staff in daily operations.
  • Managed billing and insurance claims processing efficiently, ensuring timely payment collection without unnecessary delays or errors.

Merchandising Clerical/Receptionist

Scrubs and Beyond
10.2016 - 06.2018
  • Answers, directs, and transfers calls to appropriate personnel
  • Admits badges to visitors
  • Enters PO's to vendors with the Epicor system
  • Utilizes excel and Microsoft word for reports
  • Assist the retail stores with their special orders

Member Services Representative

AAA Roadside Assistance
11.2015 - 05.2016
  • Received emergency assistance calls
  • Enrolled new memberships
  • Directed new leads to AAA insurance

Visitor Services Attendant

Missouri Botanical Garden
06.2014 - 05.2015
  • Open and close computer register
  • Assist visitor's with garden entrance tickets
  • Drive and narrate garden tram rides

Sales Associate

Macy's
11.2011 - 04.2013
  • Assist customers to fulfill their needs
  • Operate computer cash register
  • Merchandise clothing

Home Care Provider

Home Helpers
07.2010 - 04.2011
  • Assist the elderly
  • Provide recuperative care
  • Cook and clean and provide peace of mind

Receptionist/Customer Service

Glazer's Midwest
09.2006 - 08.2007
  • Answer a multi-line phone & direct calls to appropriate people
  • Manage incoming & outgoing mail
  • Handle other paperwork duties

Sales Associate

AT & T Wireless
05.2004 - 05.2005
  • Sales and Activation of new cell phones
  • Merchandising cell phone accessories
  • Opening and Closing store responsibilities

Retail Sales Associate

M.M. Cohn Department Store
01.1999 - 01.2004
  • Merchandising clothing
  • Customer sales

Education

B.B.A. - Marketing

University of Central Arkansas
Conway, AR
05.1990

Skills

  • Billing and invoicing
  • Document preparation
  • File management
  • Workflow optimization
  • Calendar management
  • Proofreading
  • Meeting coordination
  • Travel arrangements
  • Report generation
  • Scheduling/Planning
  • File organization

Timeline

Professional Practice Assistant

Beltone Hearing Care Center
06.2019 - 11.2020

Merchandising Clerical/Receptionist

Scrubs and Beyond
10.2016 - 06.2018

Member Services Representative

AAA Roadside Assistance
11.2015 - 05.2016

Visitor Services Attendant

Missouri Botanical Garden
06.2014 - 05.2015

Sales Associate

Macy's
11.2011 - 04.2013

Home Care Provider

Home Helpers
07.2010 - 04.2011

Receptionist/Customer Service

Glazer's Midwest
09.2006 - 08.2007

Sales Associate

AT & T Wireless
05.2004 - 05.2005

Retail Sales Associate

M.M. Cohn Department Store
01.1999 - 01.2004

B.B.A. - Marketing

University of Central Arkansas

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Ginger Brookshire