GINGER DYKES
Macon,GA
Summary
Dependable and detail-oriented administrative operations specialist with more than ten years of experience supporting logistics, data management, and client communication in fast-paced environments. Skilled in coordinating schedules, maintaining accurate records, and using digital tools such as Oracle, QuickBooks, Front, Microsoft Office, and Google Workspace to improve workflow efficiency. Recognized for reliability, clear communication, and a solutions-focused approach.
Overview
15
15
years of professional experience
Work History
Independent Contractor (Dasher)
DoorDash
Macon, GA
05.2020 - Current
- Logistics Coordination: Managed time-sensitive deliveries and complex customer interactions across multiple locations, ensuring strict adherence to daily deadlines and service agreements.
- Route and Schedule Planning: Planned and executed efficient daily routes using digital GPS tools, demonstrating the ability to rapidly adapt schedules and resources in response to dynamic changes.
- Client-Facing Service: Provided courteous, professional service while maintaining a high on-time completion rate, consistently upholding standards for client satisfaction and professionalism.
- Stakeholder Communication: Communicated effectively with key stakeholders (vendors and customers) to resolve discrepancies and ensure high order accuracy across the entire delivery workflow.
Client Outreach Specialist
Fire Protection Services, LLC
Macon, GA
05.2025 - 08.2025
- Strategically managed complex calendars and utilized Google Sheets and Docs to analyze and implement client price adjustments, successfully streamlining financial updates and ensuring pricing aligned with current economic benchmarks.
- Scheduled inspections and maintained communication with network centers through Front and ServiceTrade systems.
- Updated client account data to ensure scheduling accuracy, and proper documentation.
- Coordinated quarterly and annual inspections, confirming availability with centers, and technicians.
- Used QuickBooks, Building Reports, and Google Sheets to organize and track service information.
Billing and Shipping Coordinator
KaMin LLC
Macon, GA
04.2022 - 04.2025
- Project and Deadline Management: Coordinated and managed time-sensitive, complex operational projects involving external vendors and internal teams, consistently achieving strict deadlines and compliance requirements.
- Technical Reporting and Data Integrity: Leveraged enterprise resource planning (ERP) systems (e.g., Oracle) for precise data tracking, monitoring critical schedules, and generating accurate reports to support operational decision-making.
- Document and Compliance Auditing: Authored and meticulously audited critical business documentation (e.g., contracts, compliance forms, detailed reports), ensuring integrity and strict adherence to established internal standards.
- Training and Onboarding Leadership: Developed and executed structured onboarding and training modules for new team members on standard operating procedures and proprietary system navigation, fostering rapid productivity.
Sales Professional
Enterprise Holdings
Remote
07.2014 - 05.2020
- Elite Sales and Performance: Achieved and maintained top-tier recognition, including placement on the President's List for ranking in the top 50 in sales consecutively across four quarters, demonstrating sustained reliability and impact.
- Process Architecture: Designed and implemented a highly effective personal call flow strategy that was subsequently adopted by the supervisory team and implemented department-wide to optimize communication and ensure consistent achievement of sales metrics.
- Front-Line Client Management: Served as the high-volume initial contact for rental inquiries and sales calls, effectively handling immediate customer concerns and strategically triaging complex, highly disgruntled issues to specialized escalation teams.
- Training & Leadership: Collaborated closely with the supervisory team to train and mentor new hires on best practices, including the department's standardized communication flow, ensuring rapid team effectiveness and consistent service quality.
- Interdepartmental Coordination: Proactively coordinated sales logistics and resolved customer issues by liaising directly with internal branch locations, ensuring seamless information flow and consistent service delivery across multiple departments.
Claims Adjuster
GEICO
Macon, GA
06.2010 - 07.2014
- Complex Problem Resolution: Analyzed, investigated, and successfully resolved complex claims within a high-volume professional environment, demonstrating strong analytical and critical problem-solving skills.
- Compliance and Record Management: Documented and maintained meticulous records of all claim activity within enterprise tracking systems (e.g., Oracle) to ensure audit-ready accuracy and strict regulatory compliance.
- Specialized Expertise: Maintained specialized professional certifications (licenses) across multiple states and was selected for an elite unit, demonstrating high technical competence and trustworthiness in handling sensitive information.
- Process Training and Support: Provided comprehensive training and continuous support to new team members on precise documentation protocols, professional communication standards, and effective customer handling.
Education
Some College (No Degree) - Psychology
Middle Georgia State University
Macon, GASkills
- Workflow coordination and scheduling
- Workload management
- Documentation management
- Information organization
- Attention to detail
- Error correction
- Process improvement
- Effective communication
- Client relations and written correspondence
- Client management
- Cross-functional coordination
- Team collaboration
- Conflict resolution
- Vendor management
- Customer service
- Google Workspace and Excel
- CRM systems and reporting tools
- Oracle and QuickBooks
- Front and ServiceTrade
- Data analysis
- Data entry and billing
- Operations oversight
- Logistics coordination
- Route planning
Core Skills
workflow coordination, scheduling, documentation management, process improvement, Oracle, QuickBooks, Front, ServiceTrade, Google Workspace, Excel, client relations, written correspondence, conflict resolution, team collaboration, data entry, billing, CRM systems, Building Reports, 100 WPM typing
Timeline
Client Outreach Specialist
Fire Protection Services, LLC
05.2025 - 08.2025
Billing and Shipping Coordinator
KaMin LLC
04.2022 - 04.2025
Independent Contractor (Dasher)
DoorDash
05.2020 - Current
Sales Professional
Enterprise Holdings
07.2014 - 05.2020
Claims Adjuster
GEICO
06.2010 - 07.2014
Some College (No Degree) - Psychology
Middle Georgia State University