Ginger Guess
Raytown,MO
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Direct support professional
Lives without limits
Independence, MO
01.2023 - Current
- Record medication dosages and times they are administered. Observe patients and document any changes in health. Respond to any calls or signals identifying clients' needs. Prepare meals and assist with daily living task. Take clients to doctor appointments and other company outings.
Service Advisor
U.S. Bank
Overland Park, KS
08.2017 - 08.2019
- Assist with providing account details such as available and current balances, requesting balance transfers, credit line increases, placing travel notifications, and processing payments. Assist retail cardmembers with account inquiries and reward inquiries. Initiate fraud claims and assist with starting fraud cases. Follow all guidelines while ensuring the cardmember is well serviced and has a great customer experience.
Donor services coordinator
Prostaff/ VFW
Kansas City, MO
09.2015 - 06.2016
- Perform daily duties which include operating computer to access donor database to make changes to personal information. Provide information on different types of services and resources the organization offers. Accept donations and pledges. Issue refunds when needed. Respond to correspondence via physical mail and email. Perform fulfillment orders. Maintain an organized work area. Perform other clerical duties such as filing, scanning, faxing, printing, and using copy machine.
Service center agent
UMB Financial Corporation
Kansas City, MO
05.2012 - 10.2014
- Operate several banking systems daily. Assist customers with account inquiries such as balances and transaction history, transferring funds, apply for auto loans and HELOC, and making changes to account types. Take precaution accessing the customers' accounts to ensure protection and privacy. Educate customers on the different banking products and self-help services that may benefit the customer's account. Meet all individual and team goals on a monthly basis. Scan, index, and enter sensitive information into database. Record keeping and filing.
Lead Generator
Direct Buy
Lenexa, KS
07.2010 - 04.2012
- Provided with a list of contact information, generate leads by contacting new homeowners to the area about the benefits of the home improvement club and membership. Get through work inventory in a timely manner. Make 50-75 outbound call daily. Responsible for mailing out additional information brochures. Assist with trade shows. Make sure all monthly quotas are exceeded.
Education
High School Diploma -
Excel High School
Kansas City, MO01.2026
Skills
- Customer service, Time management, Communication skills, Computer literacy, Microsoft Word, Excel, PowerPoint, Documentation review, Leadership, banking, medical terminology
Certification
Certificates: LIMA
Timeline
Direct support professional
Lives without limits
01.2023 - Current
Service Advisor
U.S. Bank
08.2017 - 08.2019
Donor services coordinator
Prostaff/ VFW
09.2015 - 06.2016
Service center agent
UMB Financial Corporation
05.2012 - 10.2014
Lead Generator
Direct Buy
07.2010 - 04.2012
High School Diploma -
Excel High School