Ginger Hurley
Scott Depot
Summary
Compassionate Veterinary Assistant with experience at Good Shepherd Veterinary Hospital, skilled in medication administration and client communication. Proven ability to enhance patient care and improve client relations through effective education and support. Adept at multitasking in fast-paced environments, ensuring high standards of animal safety and care.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Veterinary Assistant
Good Shepherd Veterinary Hospital
11.2019 - Current
- Prepared animals for x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Administered medications to animals in treatment and documented changes in condition.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
Veterinary Assistant
North Gateway Animal Hospital
02.2014 - 11.2019
Intake Coordinator
Kanawha Charleston Humane Association
03.2011 - 02.2014
CSR Collections
Feuctenberger and Barringer Law Firm
08.2003 - 03.2009
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Education
Bachelor Of Veterinary Medicine - Veterinary Science
San Juan College
Farmington, NMSkills
- Client communication
- Cleaning and sanitizing
- Patient restraint
- Animal safety
- Medication administration
- Appointment scheduling
- Animal grooming
- Animal behavior
- Laboratory procedures
- Medical record-keeping
- Client education
- Diagnostic imaging
- Emergency and preventive care
- Post operative care
- Surgical procedures and support
- Veterinary terminology
- Pharmacy inventory
- Animal nutrition
- Reception duties
- Urgent care
- Intravenous catheterization
- Patient flow management
- Physical examinations
- Tick removal
- Procedure support
- Proficient in software
- Lab operations
- Dental prophylaxis
- Surgical assistance
- Anesthesia monitoring
- Careful restraint
- Gowning and gloving procedures
- Animal restraint
- Radiology techniques
- Pre-anesthetic preparation
- Reception support
- Veterinary standards and procedures
- Multitasking
- Multitasking Abilities
- Active listening
- Organizational skills
- Prescription filling
Certification
Veterinary Assistant
Timeline
Veterinary Assistant
Good Shepherd Veterinary Hospital
11.2019 - Current
Veterinary Assistant
North Gateway Animal Hospital
02.2014 - 11.2019
Intake Coordinator
Kanawha Charleston Humane Association
03.2011 - 02.2014
CSR Collections
Feuctenberger and Barringer Law Firm
08.2003 - 03.2009
Bachelor Of Veterinary Medicine - Veterinary Science
San Juan College
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