Ginger Kibel
Grandview,TX
Summary
Results-driven professional with expertise in high-risk collections and team leadership. Led negotiations and conflict resolution efforts, driving process improvements and strengthening customer relationships. Supported accounting and compliance training, delivering outcomes in fast-paced environments while promoting collaboration and effective communication.
Overview
19
19
years of professional experience
Work History
LSR 3
Flagship Financial Group
Coppell, TX
12.2022 - Current
- High volume inbound and outbound calls 100+ daily
- Completed ongoing training and compliance activities to enhance knowledge and ensure adherence to regulations.
- Coordinated with departments to streamline processes and improve overall operational efficiency.
- Analyzed customer needs and recommended appropriate resolve strategies
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Executed daily skip tracing to locate customer information for effective contact and collateral recovery.
Ranch Guest Services
The High Lonesome Ranch
DeBeque, CO
05.2022 - 11.2022
- Coordinated reservations and organized rentals, guides, and activities to enhance guest experience on ranch.
- Managed inventory for ranch mercantile, ensuring availability of essential items for guests.
- Ordered supplies for guest houses and ranch departments, maintaining operational readiness and guest satisfaction.
- Managed mail and errands for the ranch, ensuring timely delivery and completion of tasks.
- Coordination with the ranch leadership team to schedule repairs to facilities and equipment.
- Communicate to all inquiries the HLR model and adaptive grazing, and regenerative agriculture.
Licensed Life & Health Insurance Agent
US Health Advisors
McKinney, TX
10.2021 - 04.2022
- Guided families and small businesses in selecting appropriate health benefits through high-volume phone consultations and in-person meetings.
- Performed pre underwriting assessments to determine applicant eligibility for insurance coverage, ensuring accurate risk evaluation.
- Assisted clients in selecting appropriate health insurance plans to meet needs.
- Educated consumers about health insurance benefits and coverage options available.
- Processed applications and renewals efficiently to ensure timely enrollment.
Office Manager
AA Automotive & Diesel Services
Lewisville, TX
09.2020 - 10.2021
- Oversaw accounts payable/receivable, payroll, recruiting, new hire onboarding, sales, customer service, collections, and social media marketing.
- Managed daily office operations for automotive and diesel service department.
- Coordinated schedules and appointments for technicians and service staff.
- Oversaw inventory management and procurement of automotive supplies.
Collection Manager
Ally Financial Services
Lewisville, TX
10.2006 - 09.2019
- Managed high-risk collections, negotiated recovery strategies, trained staff in learning and development, analyzed negotiation outcomes, oversaw post-charge-off portfolios, led lease return processes, audited insurance deficiencies, coordinated underwriting, directed loss mitigation efforts, managed workforce allocation, analyzed credit risk, ensured quality control.
- Managed collections team to optimize recovery strategies and improve performance.
- Developed training programs to enhance staff skills and knowledge in collections processes.
- Implemented new software tools for tracking accounts and improving efficiency.
Education
HS Diploma - General Education
Lincoln Education Center
Garden Grove, CA01-1996
Skills
- Recruiting
- Underwriting
- Credit Analyst
- Collections
- Loss Mitigation
- Negotiations
- Legal - Bankruptcy
- AR & AP
- Accounting
- Quickbooks online
- Sales
- Customer relationship management
- Customer Service
- Conflict resolution
- Effective communication
- High-volume communication
- Risk assessment
- Project management
- Data analysis
- Client relations
- Process improvement
- Compliance training
- High-volume comms
- Problem resolution
- Time management
- Multitasking
- Attention to detail
- Problem solving
- Dependable and responsible
- Leadership
- Leadership skills
- Public speaking
- Research
- Training development
- Hospitality
- Gardening
- Horse handling
- Supervisory leadership
- Computer skills
- Training development
- Process improvement
- Compliance training
- Customer management
Languages
English
Past Job Experience
- Drive Financial Services (Now Santander), Six years, Legal Liaison, Late state Collection Manager
- Drive Time, Three years, Credit and Collection Manager
Timeline
LSR 3
Flagship Financial Group
12.2022 - Current
Ranch Guest Services
The High Lonesome Ranch
05.2022 - 11.2022
Licensed Life & Health Insurance Agent
US Health Advisors
10.2021 - 04.2022
Office Manager
AA Automotive & Diesel Services
09.2020 - 10.2021
Collection Manager
Ally Financial Services
10.2006 - 09.2019
HS Diploma - General Education
Lincoln Education Center