Ginger Kline
Neenah,WI
Summary
Self motivated and personable individual with extensive customer service experience. Ability to build rapport with callers of diverse backgrounds to accurately assess the situation and present potentially complex solutions. Experience in navigating multiple systems while engaging callers with clear, concise, and positive language while gathering relevant information.
Overview
18
18
years of professional experience
Work History
NIFA-ERA Agent-Remote
Nelnet
Madison, WI
04.2024 - Current
- Interact with customers on their accounts, including inbound calls, outbound calls, and chats.
- Maintain and ensured the integrity of data and sensitive information.
- Work with customers across multiple platforms simultaneously to address questions and resolve issues.
- Accurately update information on customer accounts.
- Research to provide customer inquiries with resolutions in accordance with established laws, regulations, and policies.
Data Entry Clerk-Remote
Community Benefit Tree
Kaukauna, WI
12.2023 - 03.2024
- Reviewed data for deficiencies or errors, corrected any incompatibilities and checked output.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
Marketing Administrative Assistant-Remote
Focus
Appleton , WI
09.2023 - 12.2023
- Organized promotional events such as product launches, trade shows, conferences, and seminars.
- Assisted in the development of marketing materials such as brochures, flyers, and presentations.
Associate Customer Care Specialist/REMOTE
Thrivent Financial
Appleton, WI
05.2010 - 08.2017
- Maintained high satisfaction rating with high profile clients by providing exceptional service, support, and building rapport.
- Accurately assess the situation and present potentially complex solutions.
- Navigate multiple systems while engaging callers with clear, concise, and positive language.
Associate Customer Care Professional Client Care
Kelly Services/Thrivent Financial
Appleton, WI
09.2007 - 05.2010
- Answered incoming calls,chats and emails, providing frontline customer support or assistance with product and service transactions.
- Assessed client account information to determine current issues and potential solutions.
- Technology support for clients.
Education
High School Diploma -
Little Chute
Little Chute Skills
- Effective communication
- Team collaboration
- Conflict resolution
- Patience
- Positivity
- Attention to detail
Affiliations
- Event planner for Celebration of Support
- University of Oshkosh Policy Council
Timeline
NIFA-ERA Agent-Remote
Nelnet
04.2024 - Current
Data Entry Clerk-Remote
Community Benefit Tree
12.2023 - 03.2024
Marketing Administrative Assistant-Remote
Focus
09.2023 - 12.2023
Associate Customer Care Specialist/REMOTE
Thrivent Financial
05.2010 - 08.2017
Associate Customer Care Professional Client Care
Kelly Services/Thrivent Financial
09.2007 - 05.2010
High School Diploma -
Little Chute
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