Ginger Lee
Sama Sama Kitchen
Santa Barbara,CA
1
Certification
9
years of professional experience
Results-driven Operations and Hospitality Professional with extensive experience in high-volume food and beverage environments. Expertise in team leadership, systems implementation, and driving profitability while enhancing guest experiences. Background includes executive home management and project management, showcasing a commitment to operational efficiency.
Work History
Director of Operations
4 Years 11 Months- Directed full operations of flagship Bib Gourmand restaurant, maintaining service standards and profitability
- Transitioned accounting team across all locations, enhancing collaboration and accuracy
- Led transition to new accounting team across all locations
- Implemented POS system improvements for efficiency and reporting
- Managed cash operations including reconciliation and deposits
- Implemented POS system improvements, streamlining reporting processes
- Acted as primary HR manager overseeing hiring and employee relations
- Introduced shared cloud tools, organizing operational workflows and enhancing accessibility
- Maintained high guest satisfaction and operational profitability.
Closing Server/Manager on Duty
1 Year- Trained new staff on service standards and safety procedures to ensure consistent guest satisfaction
- Oversaw dining room operations and enhanced guest experience through attentive service
- Resolved guest issues with professionalism
- Trained new staff on service standards and safety procedures
Executive Family Assistant
3 Years- Provided comprehensive executive and personal support for the family of a business executive, managing both professional and personal operations.
- Coordinated complex domestic and business travel arrangements for the family of six, ensuring seamless logistics and timely arrivals.
- Oversaw household operations, including supervision of household staff, vendor coordination, budgeting, meal planning, grocery procurement, and property management.
- Oversaw household operations by supervising staff, coordinating vendors, managing the budget, planning meals, procuring groceries, and handling property management.
- Served as the primary point of coordination between the executive, family members, household staff, vendors, and outside service providers.
- Managed care schedules and logistics for more than 30 animals, coordinating veterinary appointments and daily operations.
- Coordinated communication between the executive, family members, household staff, vendors, and outside service providers.
Education
Associate of Arts - Communications
Skills
Restaurant Operations Management
POS Systems (Toast
Aloha
Micros
Revel)
Payroll coordination
Cash Handling & Reconciliation
Cost control
Process development
Operational efficiency
Event planning
Staff training/development
Leadership training
Strategic execution
HR Management & Employee Relations
Employee relations
Staff hiring
Guest experience
Customer management
Customer retention
Food Safety & Compliance
Food
Wine & Beverage Knowledge
Restaurant layout optimization
Operations oversight
Team management
Business management
Employee training
Schedule oversight
Risk mitigation
Retail build outs
Teamwork and collaboration
Decision-making
Customer retention
Certification
California Food Handler Manager Certification
ADDITIONAL EXPERIENCE
Additional roles in serving, personal assisting, reception, executive home management, and project management available upon request.
Timeline
Director of Operations
Sama Sama Kitchen
09.2021 - CurrentRead More
Closing Server/Manager on Duty
Lure Fish House
01.2020 - 01.2021Read More
Executive Family Assistant
Private Family
01.2018 - 01.2021Read More
Santa Barbara City College
Associate of Arts from Communications
Read More