Jonathan Ramirez
Houston,TX
Summary
Restaurant operations leader with extensive experience from Line Cook to Director of Operations. Demonstrated success in team leadership, labor and inventory management, and health code compliance. Consistently delivers exceptional guest experiences in high-volume settings. Aiming for an Assistant General Manager position to leverage operational expertise.
Overview
4
4
years of professional experience
Work History
Director of Operations
The Cookshack
Houston, USA
06.2024 - 08.2025
- Oversaw end-to-end operations for 7 restaurant locations across Texas, ensuring consistent execution of brand and operational standards
- Prepared and presented weekly sales, labor, and traffic performance reports to ownership, supporting data-driven decision-making
- Implemented inventory control and waste-reduction initiatives that improved food cost consistency across all locations
- Ensured full compliance with local and state health department regulations, maintaining health inspection scores of 93+ with zero closures
- Led multi-unit labor strategy, staffing models, and performance accountability
- Coordinated equipment maintenance, repairs, and facility standards to minimize operational downtime
- Acted as senior escalation point for employee relations, conflict resolution, and corrective action
Assistant Director of Operations
The Cookshack
Houston, USA
04.2023 - 06.2024
- Oversaw daily operations for 3 locations, expanding to 5 locations as the company scaled
- Trained, mentored, and evaluated salaried General Managers and Assistant General Managers
- Analyzed daily, weekly, and monthly sales trends, labor performance, and forecasts to improve scheduling accuracy
- Hired and onboarded management-level leaders across multiple units
- Led company-wide rollout of new menu items and limited-time offerings
- Assisted with recipe development, operational testing, and business growth initiatives
- Directed concession stand operations for Texas A&M football games at Kyle Field, managing high-volume service environments
General Manager
The Cookshack
Houston, USA
03.2022 - 04.2023
- Led full P&L-level restaurant operations, including payroll, scheduling, hiring, and terminations
- Prepared and analyzed end-of-period financial and operational reports
- Managed weekly inventory counts, vendor ordering, and cost controls
- Led catering operations and local business development partnerships
- Drove guest satisfaction, team engagement, and operational execution in a high-volume environment
Hourly Manager/Assistant General Manager
The Cookshack
Houston, USA
06.2021 - 03.2022
- Progressively promoted through operational leadership roles based on performance
- Managed daily shifts, cash reconciliation, inventory counts, and labor allocation
- Trained and developed hourly team members across front- and back-of-house operations
- Maintained food safety, sanitation, and service standards in a fast-paced environment
Line Cook
The Cookshack
Houston, USA
02.2021 - 06.2021
- Executed all kitchen stations in a high-volume, fast-paced environment, maintaining speed, accuracy, and quality standards
- Supported onboarding and hands-on training of new kitchen team members to ensure consistent execution
- Completed daily prep and station setup to support efficient service flow and peak-volume readiness
- Performed opening and closing duties, including sanitation, equipment breakdown, and food storage procedures
- Maintained strict adherence to food safety, sanitation, and health code standards
Skills
- Restaurant Operations Management
- Team Leadership & Staff Development
- Labor & Scheduling Optimization
- Inventory Control & Cost Management
- Cash Handling & Reconciliation
- Health Code & Safety Compliance
- Guest Experience Excellence
- Training & Onboarding
- Multi-Unit Operations
- Vendor & Supply Ordering
Timeline
Director of Operations
The Cookshack
06.2024 - 08.2025
Assistant Director of Operations
The Cookshack
04.2023 - 06.2024
General Manager
The Cookshack
03.2022 - 04.2023
Hourly Manager/Assistant General Manager
The Cookshack
06.2021 - 03.2022
Line Cook
The Cookshack
02.2021 - 06.2021