Dynamic underwriting supervisor with expertise from The National Security Group, Inc., adept at analyzing complex insurance applications and mentoring teams. Proven track record in enhancing customer relations and training staff, driving compliance and strategic alignment in underwriting practices. Committed to delivering optimal coverage solutions while fostering a results-driven environment.
Work History
Underwriting Supervisor
12 Years
The National Security Group, Inc. | 10.2014 - Current
Supervise underwriting team, ensuring compliance with company policies and industry regulations.
Analyze complex insurance applications to identify risk factors and determine appropriate coverage levels.
Evaluate risk factors to determine insurance eligibility and coverage options.
Mentor underwriters, providing guidance on decision-making and best practices in risk evaluation.
Collaborate with other department leaders to create a comprehensive underwriting strategy, aligning company goals and market trends.
Customer Service Representative/Office Manager
12 Years 8 Months
State Farm Insurance Inc | 01.2002 - 09.2014
Resolved customer inquiries through effective communication and problem-solving techniques.
Assisted clients with policy details, claims processing, and coverage options.
Trained new staff on company protocols and customer service best practices.
Educated clients on coverage options, enhancing understanding of products.
Skills
Customer relations
Staff training
Work assignments
Underwriting expertise
Licenses
Insurance Producer
2002-present
Lines of Authority: Property, Casualty, Life, Accident & Health or Sickness