Ginger Rael
Albuquerque,NM
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Applebees, Black Bear Diner
Albuquerque, NM
01.2024 - Current
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Greeted customers and provided excellent customer service.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Cleansed glasses with sanitizing solution after each use.
- Provided drink suggestions to customers based on their preferences.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
Food and Beverage Manager
The Downs Racetrack and Casino
Albuquerque, NM
10.2022 - 12.2024
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Assisted with catering requests from external clients when necessary by coordinating menus, staffing needs, delivery schedules.
- Resolved conflicts between staff members in a timely manner while maintaining professionalism.
- Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Assisted staff by serving food and beverages or bussing tables.
- Trained new employees to perform duties.
Bartender
The Downs Casino and Racetrack
Albuquerque, NM
05.2019 - 10.2022
- Greeted patrons promptly and cordially exhibiting excellent guest service skills
- Prepared beverages and cocktails according to mixing and presentation standards and recipes
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Customer Care Representative
Numotion
Albuquerque, NM
12.2019 - 08.2022
- Built sustainable relationships of trust through open communication with customers.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Processed orders accurately and efficiently according to established procedures.
- Resolved customer complaints promptly and professionally.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Provided training support for new hires related to customer service processes and procedures.
- Analyzed trends in call volume data in order to anticipate peak periods and adjust staffing accordingly.
- Gathered customer feedback to suggest improvements for products and services.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Identified opportunities to upsell additional services when appropriate.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Delivered customer support to high call load each shift.
Server
Growler USA
Albuquerque, NM
01.2019 - 06.2019
- Managed multiple tasks simultaneously while ensuring accuracy of order fulfillment
- Adhered to company policies regarding alcohol service practices
- Maintained cleanliness of dining area and insured compliance with health codes
- Listened attentively to orders to determine exact drink requests in a loud environment
- Ensured that all supplies were adequately stocked throughout shifts.
Cocktail Waitress
Black Angus
Albuquerque, NM
09.2018 - 02.2019
- Carried dishes from the kitchen and quickly delivered to customers
- Monitored tables closely and remained attentive to guests' needs
- Accurately recorded all orders on a checklist to ensure correct preparation of each meal item for customers
- Checked on tables to provide customers with excellent customer service.
Education
HIGH SCHOOL DIPLOMA -
PRIMERO HIGH SCHOOL
Weston, CO01.2009
Skills
- Payment Processing
- Food Service
- Menu Memorization
- Beverage Preparation
- Basic accounting
- Food Running
- Suggestive Selling
- Outgoing Personality
- Marketing and sales experience
- Customer Service
- Creative Mixology
- Responsible Alcohol Service
- Inventory
- Bar service preparation
- Maintaining a clean bar
- Beverage supply orders
- Wine and liquor expertise
- Cocktail list development
- Outstanding customer service
- Cash Register Operation
- Performance Improvement
- Professional Appearance
- Able to stand 12 hours
- Ordering Procedures
Certification
Alcohol Certification
Zip
87114
Additional Information
- SKILLS AND ABILITIES
- Safe serving knowledge
- Food and beverage management
- Energetic and outgoing
- Health code compliance
- Responsible alcohol service
- Dining room management
- Suggestive selling
- POS system
- Excel spreadsheets
- Inventory VALID ALCOHOL CERTIFICATION
State
NM
City
Albuquerque
Personal Information
- Title: Beverage Manager- THE DOWNS CASINO AND RACETRACK
- Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Timeline
Bartender
Applebees, Black Bear Diner
01.2024 - Current
Food and Beverage Manager
The Downs Racetrack and Casino
10.2022 - 12.2024
Customer Care Representative
Numotion
12.2019 - 08.2022
Bartender
The Downs Casino and Racetrack
05.2019 - 10.2022
Server
Growler USA
01.2019 - 06.2019
Cocktail Waitress
Black Angus
09.2018 - 02.2019
HIGH SCHOOL DIPLOMA -
PRIMERO HIGH SCHOOL
Alcohol Certification
Similar Profiles
Bryson TownesBryson Townes
Server at Applebees, Black Bear DinerServer at Applebees, Black Bear Diner
Robyn GentryRobyn Gentry
Waitress at Applebees, Black Bear DinerWaitress at Applebees, Black Bear Diner
Austin FritzkeAustin Fritzke
Cook at Black Bear DinerCook at Black Bear Diner