Ginger Seaman

Work History

Chewy Fulfillment

03.2024 - Current

ToMaintained a safe work environment by enforcing safety protocols and conducting regular inspections.
Manage a team of 20-25 associates, ensuring consistent adherence to company policies and procedures.
Coached and developed a Problem Solving team to encourage skill growth and to assess why an order will not process and ship and to rectify it, in a timely manner.
Boosted employee morale through recognition programs and regular feedback sessions.
Collaborate with cross-functional teams to identify areas of improvement within the outbound department.
Enhanced team productivity by implementing effective communication strategies and time management techniques.
Increased customer satisfaction with timely order processing and proactive issue resolution efforts.
Improved shipment accuracy using quality control checks before dispatching items to customers.
Led weekly meetings with the Problem Solvers to review performance metrics and discuss opportunities for continuous improvement.

Chewy

12.2022 - Current

Maintain SOX (Sarbannes Oxley) Compliance with regards to Large Inventory Adjustments and finding offsetting adjustments for the facility
Identify barriers that Team Members, in all departments, may face within their process paths and evaluate plans to remove the barriers
Revised the Replen Problem solver handbook to help assist with the training of new problem solvers across all 2g facilities
Supervise the Inventory control team, and handle the day-to-day processes, as needed when Leads are not available.

12.2021 - 12.2022

Inventory Control -Part of a team that verifies and maintains integrity of site’s inventory -Responsible for onboarding and training new team members in process paths – Cycle Counts, Damage Processing, Amnesty, etc
Evaluates and processes damaged products to identify donation availability -Performs daily audits of dwelling inventory for entire site -Performs Sox Compliant inventory adjustments to correct injected defects from other departments

Cigna

05.2019 - 12.2021

Manage inbound customer calls regarding retail and mail order pharmacy orders, claims and benefit questions - Responsible for investigating, resolving complex customer service issues, calls, complaints obtaining necessary information from policies, procedures, or practices while maintaining empathy on every call

Stericycle

01.2017 - 12.2021

Professionally answer a high volume of calls while abiding by HIPAA privacy laws- Verify oncall provider schedule is accurate and adjust accordingly -Monitor and support staff by offering guidance and assistance when needed -Managed escalated clients and patients in order to quickly and effectively solve the issue -QC new accounts for any script errors or issues before they go live -Train staff and QA'd outbound calls for Recalls