Ginger Seaman
Dunmore,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Outbound Team Leader/ Problem Solver Lead
Chewy Fulfillment
Jessup, PA
03.2024 - Current
- ToMaintained a safe work environment by enforcing safety protocols and conducting regular inspections.
- Manage a team of 20-25 associates, ensuring consistent adherence to company policies and procedures.
- Coached and developed a Problem Solving team to encourage skill growth and to assess why an order will not process and ship and to rectify it, in a timely manner.
- Boosted employee morale through recognition programs and regular feedback sessions.
- Collaborate with cross-functional teams to identify areas of improvement within the outbound department.
- Enhanced team productivity by implementing effective communication strategies and time management techniques.
- Increased customer satisfaction with timely order processing and proactive issue resolution efforts.
- Improved shipment accuracy using quality control checks before dispatching items to customers.
- Led weekly meetings with the Problem Solvers to review performance metrics and discuss opportunities for continuous improvement.
Large Inventory Adjustment Researcher
Chewy
Jessup, PA
12.2022 - Current
- Maintain SOX (Sarbannes Oxley) Compliance with regards to Large Inventory Adjustments and finding offsetting adjustments for the facility
- Identify barriers that Team Members, in all departments, may face within their process paths and evaluate plans to remove the barriers
- Revised the Replen Problem solver handbook to help assist with the training of new problem solvers across all 2g facilities
- Supervise the Inventory control team, and handle the day-to-day processes, as needed when Leads are not available.
Fulfillment Specialist
12.2021 - 12.2022
- Inventory Control -Part of a team that verifies and maintains integrity of site’s inventory -Responsible for onboarding and training new team members in process paths – Cycle Counts, Damage Processing, Amnesty, etc
- Evaluates and processes damaged products to identify donation availability -Performs daily audits of dwelling inventory for entire site -Performs Sox Compliant inventory adjustments to correct injected defects from other departments
Customer Advocate
Cigna
Moosic, PA
05.2019 - 12.2021
- Manage inbound customer calls regarding retail and mail order pharmacy orders, claims and benefit questions - Responsible for investigating, resolving complex customer service issues, calls, complaints obtaining necessary information from policies, procedures, or practices while maintaining empathy on every call
Senior Customer Service Agent
Stericycle
Dunmore, PA
01.2017 - 12.2021
- Professionally answer a high volume of calls while abiding by HIPAA privacy laws- Verify oncall provider schedule is accurate and adjust accordingly -Monitor and support staff by offering guidance and assistance when needed -Managed escalated clients and patients in order to quickly and effectively solve the issue -QC new accounts for any script errors or issues before they go live -Train staff and QA'd outbound calls for Recalls
Education
Completed classes for accounting, business concepts and management.
Skills
- Quality Control
- Data Analysis
- Strong Interpersonal and Communication Skills
- Report Writing
- Highly Motivated
- Advanced Computer Skills
- Best Practices Implementation
- Coaching and mentoring
- Task delegation
- Pipeline management
Timeline
Outbound Team Leader/ Problem Solver Lead - Chewy Fulfillment
03.2024 - Current
Large Inventory Adjustment Researcher - Chewy
12.2022 - Current
Fulfillment Specialist -
12.2021 - 12.2022
Customer Advocate - Cigna
05.2019 - 12.2021
Senior Customer Service Agent - Stericycle
01.2017 - 12.2021
Union County College - ,