Ginger Shields
Spartanburg,SC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
16
16
years of professional experience
Work History
Server
Heirloom Restaurant
Spartanburg, SC
02.2024 - Current
- Provided Excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Aftermarket Sales
Wabtec Passenger Transit
Greenville, SC
12.2017 - 11.2023
- Collaborated with other teams such as sales, marketing, accounting and finance to ensure accurate billing information is communicated across different departments.
- Processed customer sales transactions, adjustments and refunds.
- Assisted sales representatives in closing deals by providing additional information about our products or services.
- Cultivated relationships with clients in key markets to increase sales opportunities.
Customer Service/Sales
Turner Graphics
Boiling Springs, SC
03.2008 - 08.2016
- Answered customer inquiries regarding products, prices, availability, product uses and credit terms.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Demonstrated strong communication skills while interacting with customers face-to-face or on the phone.
- Recommended additional merchandise based on customer needs or interests.
- Provided excellent customer service by engaging in friendly conversations with patrons.
Education
High School Diploma -
Dorman High School
Spartanburg, SC05-1989
Skills
- Guest Engagement
- Appointment Setting
- Administrative Support
- Payment Collection
- Inbound and Outbound Calling
- Member support
- Payment handling
- Data Entry
- Sales expertise
- Upselling
- Customer Needs Assessment
- Payment Processing
Timeline
Server
Heirloom Restaurant
02.2024 - Current
Aftermarket Sales
Wabtec Passenger Transit
12.2017 - 11.2023
Customer Service/Sales
Turner Graphics
03.2008 - 08.2016
High School Diploma -
Dorman High School
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