Ginger Ann Patz-Godfrey

Summary

Driven manager with a proven track record at GPM Investments, enhancing customer satisfaction and resolving conflicts with exceptional communication and problem-solving skills. Skilled in quality management systems and team leadership, I've significantly improved service delivery and team performance by implementing lean manufacturing tools and fostering a culture of continuous learning and collaboration.

Overview

years of professional experience

Work History

Manager

GPM Investments

07.2023 - Current

Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Customer Service Representative

Lowe's

09.2023 - 01.2024

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.

Quality Engineer

Dish Wireless

06.2007 - 06.2023

Developed inspection plans based on design specifications, ensuring all critical dimensions and performance criteria were verified throughout the manufacturing process.
Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
Performed quality inspections and drafted reports to detail non-conforming material issues.
Contributed to root cause analysis to determine core reason for failures and errors.
Developed action plan for company certification using ISO 9000 standard knowledge.
Implemented supplier qualification system, elevating quality of incoming materials and components.

Education

High School Diploma -

James F. Byrnes High School, Duncan, SC

05.1985

Skills

Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Quality processes

Quality Risk Assessment
Quality Management System
Lean Manufacturing Tools
Documentation And Reporting
Multitasking and Organization

Timeline

Customer Service Representative - Lowe's

09.2023 - 01.2024

Manager - GPM Investments

07.2023 - Current

Quality Engineer - Dish Wireless