Virginia Perzigian
Seattle,WA
Summary
Amicable Phone Operator with commitment to excellence and more than 20 years of experience. Effective individual with pleasant voice promoting extensive knowledge of customer care. Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.
Overview
14
14
years of professional experience
Work History
Phone Sex Operator
Phonesexkingdom.com
12.2021 - Current
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Pleasantly greeted all callers and asked how to be of assistance.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Processed customer calls by accurately logging all pertinent information with Phoenix.
- Performed data entry operations to update database with customer responses.
Customer Service Representative
First Call Resolution
10.2009 - 05.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Associate of Science - Buisness
Purdue University - North Central
Westville, INSkills
- Telephone Etiquette
- Administrative Tasks
- Data Entry
- Records Management
- Professional Communication
- Clear Communication
- Typing Skills
- Computer Skills
Timeline
Phone Sex Operator
Phonesexkingdom.com
12.2021 - Current
Customer Service Representative
First Call Resolution
10.2009 - 05.2012
Associate of Science - Buisness
Purdue University - North Central
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